HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
HK Electric has launched a new mobile app with practical and thoughtful functions added to provide greater convenience to customers in handling electricity-related matters anytime and anywhere. Together with the new Smart Metering System, customers who have smart meters installed can understand better their consumption details through this app, allowing them to optimise their energy use more effectively.
The HK Electric App adopts a biometric login without using passwords to allow customers to experience a safe and hassle-free login. The app also supports services application, progress tracking and "Account-On-Line" service. After registering for "Account-On-Line", customers will be able to log in via the app to check their electricity bills, the latest balance and payment records for the past 12 months, as well as setting notification alerts for new bills. Each "Account-On-Line" account can manage up to 20 electricity accounts simultaneously.
The new app also comes with enhanced practicability by providing customers with consumption records of the past 25 months for comparison, as well as information on monthly maximum temperatures for reference. Customers can manage the use of electricity more effectively through a better understanding of the electricity consumption pattern.
To date, HK Electric has installed smart meters as planned for more than 120,000 customers on Hong Kong and Lamma islands. The setup of the Information and Communication Technology (ICT) Systems that connect smart meters has also been completed. Customers installed with new smart meters can use the HK Electric App or the HK Electric webpage to check their electricity consumption data at half-hour intervals anytime they like.
Managing Director of HK Electric, Mr. Wan Chi-tin, said that "following the installation and construction of the smart metering and related ICT systems, as well as the launch of the new mobile app, customers will be able to manage their energy use at the touch of a fingertip and help transform Hong Kong into a greener and smarter city."
The app provides various options for personalised settings, including an alert when the electricity consumption has reached a selected percentage of the consumption of the last billing cycle.
It also provides various functions to help users organise more effectively their records of electrical appliances at home. Users can store information on household electrical appliances, including the type, model, date of purchase, warranty information etc., and such information can be updated for future review. They can also set reminders for warranty expiration for the appliances.
In addition, electric vehicle drivers will be able to make use of the app to check the latest information on locations and real time occupancy status of HK Electric's free electric vehicle charging facilities on Hong Kong Island.
It is expected that the whole smart meter deployment scheme for all 580,000 customers will be completed by 2025.
Managing Director of HK Electric, Mr. Wan Chi-tin (centre), together with Operations Director, Mr. Francis Cheng (left), and Mr. Raymond Choi, General Manager (Customer Services) (right) introduce the new "HK Electric App".
Mr. Wan Chi-tin reviews his electricity bills and consumption record via HK Electric App.
HK Electric launches the new "HK Electric App" with practical and thoughtful functions added.
Customers can use the app to review electricity bills, the latest balance and payment records for the past 12 months, as well as setting notification alert for new bills.
The new app provides customers with consumption records of the past 25 months for comparison.
The app helps users organise more effectively their records of electrical appliances at home through the function of storing information on household electrical appliances.
HK Electric expects that the smart meter deployment scheme for all customers will be completed by 2025.