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HK Electric Customer Centre Resumes Service


HK Electric Customer Centre Resumes Service

5 Sep 2020

In response to the latest development of the COVID-19 pandemic, the Customer Centre of HK Electric will resume service on 7 September 2020 (Monday) with details below:

Office Hours

Monday to Friday 9:00 AM to 6:00 PM

Closed on Saturdays, Sundays and Public Holidays


9/F, Electric Centre, 28 City Garden Road, North Point.

(Near Fortress Hill MTR Station)

Despite the resumption of counter services at our Customer Centre, customers are highly encouraged to go digital with their electricity account matters by visiting our corporate website www.hkelectric.com and subscribing our e-bill, e-payment and other e-services so as to reduce social contacts. Customers can also reach us via Customer Service Hotline 2887 3411 during office hours.

We will continue to keep track of the latest COVID-19 developments and regularly review our customer services.