HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
As modern families aspire to an eco-friendly lifestyle, HK Electric promises its customers a green and comfortable way of life made possible by the use of electric appliances.
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric has been the power behind Hong Kong for more than 120 years, having established a long and fruitful partnership with the community. While our prime mission is to provide a world-class electricity supply, we focus not only on the results, but also on the way we deliver them.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
HK Electric will be deploying smart meters for customers from April 2020 to 2025. The smart meters and associated applications will provide customers with more consumption details, facilitating them to optimise energy use so that appropriate measures can be taken to save energy. The move will also help transform Hong Kong into a smart city.
Unveiling the Advanced Metering Infrastructure (AMI) scheme, Mr. Raymond Choi, General Manager (Customer Services) of HK Electric said that with encouraging results from previous pilot schemes on the smart meter, the Company has decided to launch the mass rollout next month. As a total of 580,000 customers will be involved, the scheme will be implemented by districts and in phases over the next six years.
The rollout schedule will be based on various factors including the locations of the existing meters, meter age, cost effectiveness of replacement works and supply reliability. During the first phase, HK Electric will install smart meters for customers in Quarry Bay, Chai Wan, Ap Lei Chau and Lamma Island (see appendix). Customers will be kept informed about the status of the plan as it progresses.
"HK Electric is committed to delivering excellent and reliable services to our customers. The deployment of smart meters will mark a new milestone in the improvement of our services," Mr. Choi said.
Mr. Choi explained that smart meters would provide customers with information on the overall energy usage as well as electricity consumption during a specific period of time which would help them use energy smartly and also help transform Hong Kong into a smarter and cleaner city.
As part of the AMI scheme, HK Electric will be providing customers with a range of digital services. Through an online platform or mobile app, customers will be able to access their energy consumption data that include energy consumption at half-hour intervals anytime they like. This could help them better understand their consumption habits and patterns, and by taking corresponding measures, optimise energy use.
The use of smart meters could also improve the efficiency in the Company's operations. The encrypted data on energy consumption would be transmitted to the company's data system safely and automatically via a wireless network. This would save manpower from doing manual meter reading for determining electricity bill payment and could also enhance data accuracy.
"HK Electric takes the protection of our customers' personal data very seriously. Data collected could only be accessed by the customers themselves or authorised persons," Mr. Choi stressed, adding that the Company would take all practicable and necessary measures to ensure the security and confidentiality of such information.
Appendix: HK Electric Smart Meters Rollout Plan (Tentative)
Ap Lei Chau
Pok Fu Lam Village
Pok Fu Lam
Sai Ying Pun
Chung Hom Kok
Shau Kei Wan
Deep Water Bay
Wong Chuk Hang
Through an online platform or mobile app, customers will be able to access their energy consumption data during a specific period of time.
HK Electric will be deploying smart meters for customers from April 2020 to 2025.
The smart meter will facilitate customers to optimise energy use so that appropriate measures can be taken to save energy.
The results from previous pilot schemes on smart meter were encouraging.
As a total of 580,000 customers will be involved, the scheme will be implemented by districts and in phases over the next six years.