HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
HK Electric has been awarded the coveted "2016 Excellence Award" of the Mystery Shopper Programme, organised by the Hong Kong Retail Management Association (HKRMA), in recognition of the Company's excellent service to its customers.
The Company had received the "Service Retailers of the Year - Grand Award" in 2013 and 2015, and again excelled in the Mystery Shopper Programme (a specialised programme in evaluating service standards of service retailers) this year for earning the "Service Retailers of the Year - Retail (Services)" title for the sixth time in succession. This year, HK Electric attained the highest score among all participating brands for the second year running and won the highest honour of the programme – the "2016 Excellence Award.
Speaking after the presentation ceremony, HK Electric's Director of Operations, Mr. Yuen Sui-see, said being aware that its top-quality supply of electricity must, and should, be on a par with its service to customers, HK Electric had been committed to providing a dedicated service and had achieved total customer satisfaction with its continuous improvement in service.
He said he was delighted and encouraged to receive the honour, which he attributed to the Company's long-term commitment to service excellence and world class customer service standards.
"HK Electric upholds the vision of being 'Customer-focused', 'Service-oriented' and 'Serving with care' , and a high quality service standard has been well developed throughout the years," Mr. Yuen explained.
Through various training, knowledge management practices, seminars and focus group meetings, our team has been equipped with excellent skills and knowledge to better serve our clients and improve our service standards," he added.
The 18 pledged service standards of HK Electric cover major service areas, one of which is especially dedicated to enhancing the quality of counter service in Customer Centre. HK Electric pledged to limit average waiting time for counter services to less than 3.5 minutes. Not only did the Company accomplish that but even surpass all the standards last year with the hard work by the whole Company.
In all, a total of 155 brands participated in the Mystery Shopper Programme, a highly credible service performance benchmarking tool for retailers introduced by HKRMA in 1996.
Mr. Yuen Sui-see (left) says that HK Electric upholds the vision of being 'Customer-focused', 'Service-oriented' and 'Serving with care' in its customer service.
With hard work by the whole Company, HK Electric has been awarded the "2016 Excellence Award" of the Mystery Shopper Programme.