HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
HK Electric has won "2020 Excellent Service Retailer of the Year" and "2020 Quality Service Retailer of the Year – Retail (Services) Category" of Quality Service Programme organized by the Hong Kong Retail Management Association (HKRMA). Customer Services Executive, Ms. Peggy Au-Yeung, has attained 2020 Excellent Service Star and Silver Award under the "Retail Services Category" of the 2020 Service Talent Award (Junior Frontline). These awards are a great encouragement in recognition of our relentless efforts by our customer services team. We will continue to strive for providing excellent customer services to exceed customers' expectations.
Customers can now login HK Electric's "Account-On-Line (AOL)" service with the Government "iAM Smart". After initial set-up for "Login with iAM Smart", customers can simply use "iAM Smart" for future login of AOL account, without inputting the AOL username/account number and password. For details, please click here.
HK Electric has received a number of prestigious awards in the Hong Kong Customer Contact Association Award Presentation 2020. It is very honoured that the Call Centre has received the "Best-in-class" award under the "Commerce and Utilities" category. Further, the Call Centre and the Customer Emergency Services Centre have won the Gold award for ten consecutive years and six consecutive years under "Mystery Caller Assessment Award (Commerce and Utilities). Besides, the Call Centre has received the Silver Award in "Inbound Contact Centre of the Year (Public Service and Utilities)" and Ms. Emily Tan, Assistant Customer Services Manager, has won "Inbound Contact Centre Team Leader of the Year (Bronze Award)". These awards recognise our efforts in pursuing service excellence. We will strive to achieve total customer satisfaction by continually improving our services.
HK Electric customers can now pay their bills by cash at any Watsons Stores (except the one at Hong Kong International Airport) and get a $10 Watsons coupon*. Please present the barcode shown on the electricity bill or the payment QR code in the e-mail of the e-bill for making payment. For more payment methods, please click here.
* Terms and conditions apply, please refer to posters in Watsons Stores for details.
To further enhance customer experience, HK Electric has launched Virtual Assistant, Elsie who is an alternative enquiry channel to handle general enquiries, making it more convenient for customers to obtain information. Just enter the questions about customer services, Elsie will respond to your enquiries instantly. For details, please click here.
To encourage customers switching to e-billing, HK Electric has simplified the registration process of AOL service in September 2019. Customers can simply scan the "e-Bill Registration" QR code on the electricity bill and activate the AOL service in just a few steps.
The Call Centre has received the "Best-in-class" award under the "Commerce and Utilities" category again in the Hong Kong Call Centre Association Award 2020. The Call Centre and the Customer Emergency Services Centre have won the Gold award for ten consecutive years and six consecutive years under "Mystery Caller Assessment Award (Commerce and Utilities).
HK Electric has won "2020 Excellent Service Retailer of the Year" and "2020 Quality Service Retailer of the Year – Retail (Services) Category" of Quality Service Programme organized by the Hong Kong Retail Management Association (HKRMA).
Customer Services Executive, Ms. Peggy Au-Yeung, has attained 2020 Excellent Service Star and Silver Award under the "Retail Services Category" of the 2020 Service Talent Award (Junior Frontline).