HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
Customers can settle the bills with Faster Payment System (FPS) or AlipayHK through the HK Electric App directly.
The App also helps you manage your electricity accounts at your fingertips and let you have a good understanding on the electricity consumption pattern to achieve efficient use of electricity. For details, please click here.
For supporting Vaccine Pass requirements and safeguarding the health of our staff and customers, commencing 1 August 2022, customers have to show their vaccination record with three doses of COVID-19 vaccine for entering our Customer Centre in addition to scanning the venue QR code by "LeaveHomeSafe" app.
Customers can process and manage majority of the electricity accounts matters via Account-On-Line service and online forms on our website; or call our customer service hotline 2887 3411 (9am to 6pm; Monday to Friday).
To promote an environmentally friendly and low carbon lifestyle, electricity accounts switching to use e-Bill and autopay / Faster-Payment-System (FPS) during the promotion period between 1 May and 31 December 2022 will be rewarded with a one-off $30 incentive for offsetting electricity charges or for donating to one of the designated green groups. For details, please click here.
The newly revamped HK Electric App introduces a series of upgraded functions, bringing customers to a new service experience. The upgraded App helps you manage your electricity accounts at your fingertips and let you have a good understanding on the electricity consumption pattern to achieve efficient use of electricity. For details, please click here.
HK Electric successfully stood out from more than 100 organizations and brands in the "2021 HKRMA Annual Award Presentation" and won the "2021 Excellent Service Retailer of the Year – Flagship Store" for 4 consecutive years and "2021 Quality Service Retailer of the Year – Retail (Services) Category". The entire frontline team is committed to providing quality customer services to achieve such outstanding results. For the individual awards, we won the Silver Award and the Excellent Service Star under Junior Frontline – Retail Services.
HK Electric has received fabulous results in the Hong Kong Customer Contact Association Award 2021. It is a great honour that the Call Centre has been awarded the "Best-in-Class" under the "Public Service and Utilities" category for the 2nd consecutive year. The Call Centre and the Customer Emergency Services Centre have also won the Gold award under the "Mystery Caller Assessment Award (Public Service and Utilities)" for 11 and 7 consecutive years respectively. For the individual awards, we received the "Inbound Contact Centre Team Leader of the Year (Merit)" and "Inbound Contact Centre Representative (Merit)". With our core value of "Pursuit of Excellence", we will strive to uphold our highest standard of services, aiming to provide excellent services to our customers.
By launching the integrated digital solution for "Care and Share" SME Caterers Subsidy Scheme, Customer Services Division won the "Best in Future of Industry Ecosystems" in the 2021 IDC Future Enterprise Awards for Hong Kong, organised by International Data Corporation (IDC) Asia/Pacific.
By promoting Smart Power Services, Customer Services Division won both the "Gold Award" and "Outstanding Impact Award" in SDG Achievement Awards Hong Kong 2021, organised by Green Council.
We encourage customers to go digital with their electricity account matters. Customers can now check the status of various electricity account applications through the "Application Progress Tracking" on HK Electric's website. For details, please click here.
Customers can now login HK Electric's "Account-On-Line (AOL)" service with the Government "iAM Smart". After initial set-up for "Login with iAM Smart", customers can simply use "iAM Smart" for future login of AOL account, without inputting the AOL username/account number and password. For details, please click here.
To further enhance customer experience, HK Electric has launched Virtual Assistant, Elsie who is an alternative enquiry channel to handle general enquiries, making it more convenient for customers to obtain information. Just enter the questions about customer services, Elsie will respond to your enquiries instantly. For details, please click here.
HK Electric won the "2021
Excellent Service Retailer of the Year- Flagship Store" and the "2021 Quality
Service Retailer of the Year – Retail (Services) Category in the HKRMA Quality
The Call Centre was awarded
the "Best-in-Class" under the "Public Service and Utilities" category for the 2nd
By launching the integrated
digital solution for "Care and Share" SME Caterers Subsidy Scheme, Customer
Services Division won the "Best in Future of Industry Ecosystems" in the 2021
IDC Future Enterprise Awards for Hong Kong, organised by International Data
Corporation (IDC) Asia/Pacific.