HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
As modern families aspire to an eco-friendly lifestyle, HK Electric promises its customers a green and comfortable way of life made possible by the use of electric appliances.
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric has been the power behind Hong Kong for more than 120 years, having established a long and fruitful partnership with the community. While our prime mission is to provide a world-class electricity supply, we focus not only on the results, but also on the way we deliver them.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
To further enhance customer experience, HK Electric has launched Virtual Assistant, Elsie who is an alternative enquiry channel to handle general enquiries, making it more convenient for customers to obtain information. Just enter the questions about customer services, Elsie will respond to your enquiries instantly. For details, please click here.
With effect from 1 October 2019, the office hours of our Customer Centre (including the enquiry hotline of 2887 3411) are as follows:
Monday to Friday 9:00 AM to 6:00 PMClosed on Saturdays, Sundays and Public Holidays
For any enquiries, please call us at 2887 3411 during office hours.
Since October 2017, HK Electric customers could arrange electricity bill payment via AlipayHK mobile app. To make bill payment even more convenient, customers can now use the new auto-debit payment feature via AlipayHK. Click here for details.
To promote an environmentally friendly and low carbon lifestyle, electricity accounts changing to use both e-Bill and autopay services during the promotion period between 1 May and 31 December 2019 will be rewarded with a one-off $50 incentive for offsetting electricity charges or for donating to one of the designated green groups. For details, please click here.
In response to changing market needs and for better use of resources, bill payment and cash deposit refund after closure of accounts are no longer processed at Customer Centre from 1 April 2019. Please click here for other payment methods. For deposit refund, please call our Customer Services Executives at 2887 3411 to arrange. Deposit will be refunded in the form of a crossed cheque.
Customers can simply use the mobile apps of Faster Payment System (FPS) participating banks and Stored Value Facilities (SVF) operators to scan the QR code on the electricity bills for payment, without inputting any further information. By using FPS, the bills can be paid anytime, anywhere by smartphones conveniently.
HK Electric introduces a newly designed electricity bill in October 2018 providing customers with more information. For details, please click here.
HK Electric has won the "Service Retailers of the Year – Retail (Services) Category Award" for eight consecutive years and "2018 Excellence Award" in the Mystery Shopper Programme organised by the Hong Kong Retail Management Association (HKRMA). Customer Services Executive, Ms. Vinca Lau, has also won Gold Award under the "Public Utilities Category" of the 2018 Service & Courtesy Award (Junior Frontline).
Furthermore, the Call Centre and the Customer Emergency Services Centre have won the Gold award under "Mystery Caller Assessment Award" organised by Hong Kong Call Centre Association.
HK Electric has won the "Service Retailers of the
Year – Retail (Services) Category Award" for eight consecutive years and
"2018 Excellence Award" in the Mystery Shopper Programme organised by
Customer Services Executive, Ms. Vinca Lau, has also won Gold Award under the "Public Utilities Category" of the 2018 Service & Courtesy Award (Junior Frontline).
The Call Centre and the Customer Emergency Services Centre have won the Gold award under "Mystery Caller Assessment Award" organised by Hong Kong Call Centre Association.