跳到內容

What's New

Scan FPS QR code to settle electricity bills easily

Customers can simply use the mobile apps of Faster Payment System (FPS) participating banks and stored value facilities (SVF) operators to scan the QR code on the electricity bills for payment, without inputting any further information. By using FPS, the bills can be paid anytime, anywhere by smartphones conveniently.

New Look for Electricity Bills

HK Electric introduces a newly designed electricity bill in October 2018 providing customers with more information. For details, please click here.

Awards for Outstanding Customer Services

HK Electric has won the "Service Retailers of the Year – Retail (Services) Category Award" for eight consecutive years and "2018 Excellence Award" in the Mystery Shopper Programme organised by the Hong Kong Retail Management Association (HKRMA). Customer Services Executive, Ms. Vinca Lau, has also won Gold Award under the "Public Utilities Category" of the 2018 Service & Courtesy Award (Junior Frontline).

Furthermore, the Call Centre and the Customer Emergency Services Centre have won the Gold award under "Mystery Caller Assessment Award" organised by Hong Kong Call Centre Association.

HKRMA Awards

HK Electric has won the "Service Retailers of the Year – Retail (Services) Category Award" for eight consecutive years and "2018 Excellence Award" in the Mystery Shopper Programme organised by the HKRMA.

S&C Awards

Customer Services Executive, Ms. Vinca Lau, has also won Gold Award under the "Public Utilities Category" of the 2018 Service & Courtesy Award (Junior Frontline).

HKCCA Award

The Call Centre and the Customer Emergency Services Centre have won the Gold award under "Mystery Caller Assessment Award" organised by Hong Kong Call Centre Association.