HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
As modern families aspire to an eco-friendly lifestyle, HK Electric promises its customers a green and comfortable way of life made possible by the use of electric appliances.
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric has been the power behind Hong Kong for more than 120 years, having established a long and fruitful partnership with the community. While our prime mission is to provide a world-class electricity supply, we focus not only on the results, but also on the way we deliver them.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
In response to the latest developments in the COVID19 pandemic situation, and to minimise the risk of the virus spreading in the community, the Customer Centre (Electric Centre, North Point) is temporarily closed effective 29 July (Wednesday) until further notice. For more information regarding the arrangement on Customer Centre, Customer Service Hotline, Meter Reading and Bill Delivery, please click here.
Taking this opportunity, HK Electric appeals to customers to go digital with their billing matters, by subscribing to a host of e-services, e-bill and e-payment. Click here for more details.
To promote an environmentally friendly and low carbon lifestyle, electricity accounts changing to use both e-Bill and autopay services during the promotion period between 1 May and 31 December 2020 will be rewarded with a one-off $50 incentive for offsetting electricity charges or for donating to one of the designated green groups. For details, please click here.
To further enhance customer experience, HK Electric has launched Virtual Assistant, Elsie who is an alternative enquiry channel to handle general enquiries, making it more convenient for customers to obtain information. Just enter the questions about customer services, Elsie will respond to your enquiries instantly. For details, please click here.
To encourage customers switching to e-billing, HK Electric has simplified the registration process of AOL service in September 2019. Customers can simply scan the "e-Bill Registration" QR code on the electricity bill and activate the AOL service in just a few steps.
HK Electric has won the "Service Retailers of the Year – Retail (Services) Category Award" for nine consecutive years and "Excellence Award" for two consecutive years in the Mystery Shopper Programme organised by the Hong Kong Retail Management Association (HKRMA). Customer Services Executive, Ms. Yandy Kung, has also won 2019 Excellent Service Star and Gold Award under the "Public Utilities Category" of the 2019 Service & Courtesy Award (Junior Frontline).
Furthermore, the Call Centre and the Customer Emergency Services Centre have won the Gold award under "Mystery Caller Assessment Award" organised by Hong Kong Call Centre Association. Customer Services Executive, Ms. Vinca Lau, has also won Inbound Contact Centre Representative of the Year (Silver Award).
HK Electric has won the "Service Retailers of the Year – Retail (Services) Category Award" for nine consecutive years and "Excellence Award" for two consecutive years in the Mystery Shopper Programme organised by the HKRMA.
Customer Services Executive, Ms. Yandy Kung, has won 2019 Excellent Service Star and Gold Award under the "Public Utilities Category" of the 2019 Service & Courtesy Award (Junior Frontline).
HK Electric has won the Gold award under "Mystery Caller Assessment Award" organised by Hong Kong Call Centre Association. Customer Services Executive, Ms. Vinca Lau, has also won Inbound Contact Centre Representative of the Year (Silver Award).