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Frequently Asked Questions

Smart Power Care Fund

Enquiry Hotline & Emails

Hotline: 2843 3228

Enquiry email: SPCF@hkelectric.com

FAQs — Smart Power Care Fund

For details, please refer to the scheme documents of Smart Power Care Fund.

What is Smart Power Care Fund?

HK Electric establishes a Smart Power Care Fund (the Fund) under its 2019-2033 Scheme of Control Agreement to promote energy efficiency and conservation in the community. In 2020, the Fund comprises five subsidy programmes, namely Energy-efficient Community Subsidy Programme, Smart to Care Subsidy Programme, Energy-efficient Appliances Subsidy Programme, Sub-divided Unit (SDU) Rewiring Subsidy Programme and SDU Electricity Charges Relief Programme.

FAQs — Energy-efficient Community Subsidy Programme

What is the purpose of Energy-efficient Community Subsidy Programme?

To build a low-carbon community, HK Electric provides full subsidies (capped at HK$500,000 per eligible premises) for non-governmental organisations (NGOs), transitional housing organisations and non-government schools to implement low-carbon living projects which enable students and the needy to adopt low-carbon living styles, improve indoor environment and bring social benefits.

When will the Programme accept application?

Applications will be accepted from 1 January, 2020. For details, please visit HK Electric website (www.hkelectric.com/SPCF-en). The Programme is valid until 31 December, 2023.

Who are eligible to apply for the Programme?

Premises wholly-owned/operated by non-profit-making (NGOs) for provision of education, community, welfare or transitional housing services; and non-government schools in HK Electric's supply territory are eligible to apply.

Which items will be eligible for the subsidy?

Retrofitting, upgrading and/or addition of energy-efficient electrical facilities, equipment or installations for kitchen/catering, laundry, water heating or other uses, as well as energy-efficient electrical appliances, which are for communal use at the eligible premises listed above.

How much is the subsidy amount for the eligbile project? Does the subsidy include installation cost?

HK Electric provides full subsidies on the cost of eligible project for the successful Applicant. The maximum subsidy amount shall be capped to HK$500,000. The Eligible Project Cost of the Projects is the aggregate of the costs of design, materials, installation, testing, commissioning, project management and other associated works necessary for the completion of the Projects on a turnkey basis.

Can I apply for more than one project in one application?

Applicants can apply more than one project in one application. The subsidy cap is HK$500,000.

How to apply for the subsidy?

The eligible Applicants can download the application form from HK Electric website. Then submit a duly completed application form together with the required document to HK Electric by email to SPCF@hkelectric.com. (Please mark "Application for Energy-efficient Community Subsidy" and the building/premises name in the email subject)

What is the application procedures for the Programme?

After submitting the application form and the required documents, HK Electric will assess application and carry out pre-project inspection. The Applicant can proceed to award contract upon HK Electric's approval and complete installation. When the project is completed, HK Electric (or its designated service provider) shall conduct an on-site post-project inspection. Upon satisfactory post-installation inspection, HK Electric will arrange to disburse the subsidy .

Can I apply for the subsidy if the installations are completed before 1 January 2020?

The Projects must be commenced after 1 January 2020. Also, no work has been carried out, and no contract has been awarded for the Projects at any time prior to or during the Application, and will remain so until the return of the Letter of Undertaking to HK Electric.

How can I know the application progress?

After the Applicant has submitted the application documents, HK Electric will acknowledge receipt by email. For enquiry, please contact us at 2843 3228 within office hour or email us at SPCF@hkelectric.com.

FAQs — Smart to Care Subsidy Programme

What is the purpose of Smart to Care Subsidy Programme?

HK Electric provides full subsidies (capped at HK$300,000 per eligible premises) for elderly/children and rehabilitation centres to implement gerontechnology and smart technology projects which provide an energy-efficient, safe and comfort environment for their beneficiaries.

When is the Programme opened for application?

Applications will be accepted from 1 January, 2020. For details, please visit HK Electric website (www.hkelectric.com/SPCF-en). The Programme is valid until 31 December, 2023.

Who are eligible to apply for the Programme?

Premises wholly-owned/operated by non-profit-making (NGOs) for provision of elderly/children caring or rehabilitation services in HK Electric's supply territory are eligible to apply.

What projects will be covered under the subsidy?

Implementation of gerontechnology or smart technology equipment/systems (e.g. Internet of Things (IoT) sensors, data analytics and visualization, etc.) at the eligible premises listed above.

How much is the subsidy amount for this project?

HK Electric provides full subsidies on the cost of eligible project for the successful Applicant. The maximum subsidy amount shall be capped to HK$300,000. The Eligible Project Cost of the Projects is the aggregate of the costs of design, materials, installation, testing, commissioning, project management and other associated works necessary for the completion of the Projects on a turnkey basis.

Can I apply for more than one project in one application?

Applicants can apply more than one project in one application. The subsidy cap is HK$300,000.

How to apply for the Programme?

Eligible applicants can download the application form on the HK Electric website. Then submit the completed application form together with the required document to HK Electric by email to SPCF@hkelectric.com. (Please mark "Smart to Care Subsidy Programme" and the building/premises name in the email subject.

What is the application procedures for the Programme?

After submitting the application form and the required documents, HK Electric will assess application and carry out pre-project inspection. The Applicant can proceed to award contract upon HK Electric's approval and complete installation. When the project is completed, HK Electric (or its designated service provider) shall conduct an on-site post-project inspection. Upon satisfactory post-installation inspection, HK Electric will arrange to disburse the subsidy.

Can I apply for the subsidy if the installations are completed before 1 January 2020?

The Projects must be commenced after 1 January 2020. Also, no work has been carried out, and no contract has been awarded for the Projects at any time prior to or during the Application, and will remain so until the return of the Letter of Undertaking to HK Electric.

How can I know the application progress?

After the Applicant has submitted the application documents, HK Electric will acknowledge receipt by email. For enquiry, please contact us at 2843 3228 within office hour or email us at SPCF@hkelectric.com.

FAQs — Energy-efficient Appliances Subsidy Programme

What kind of subsidy does the Energy-efficient Appliances Subsidy Programme provide?

Successful applicant's household will be granted a one-off subsidy capped at HK$5,000 to replace existing appliances by more energy-efficient models, install new energy-efficient appliances and/or arrange handy improvement works for the safe use of electricity.

What are the eligibility criteria for applying for the Energy-efficient Appliances Subsidy Programme?

An application for participation in the Appliances Programme will only be considered if the applicant's household is located within HK Electric's supply territory and fulfills any one of the following criteria:
1. Any member of the household is a beneficiary of the HKSAR Government's Comprehensive Social Security Assistance (CSSA) Scheme;
2. Any member of the household is a registered customer under HK Electric's Concessionary Tariff Schemes;
3. The household is a tenant of subdivided unit (SDU) with any member of the household being a beneficiary of one of the following schemes administered by the HKSAR Government:
i. Old Age Living Allowance (OALA),
ii. Working Family Allowance (WFA),

iii. School Textbook Assistance (TA); or
4. The household resides at transitional housing, including the projects operated by Hong Kong Housing Authority and The Hong Kong Council of Social Service.

How do I apply for the Energy-efficient Appliances Subsidy Programme?

All applications shall be arranged through St. James' Settlement (Contact number: 2596 2727). Upon receipt of an application request, representatives of St. James' Settlement will conduct a visit to the applicant's household for making the application and refer to HK Electric for approval.

What kinds of electrical appliances are included under the Energy-efficient Appliances Subsidy Programme?

There are ten types of electrical appliances under the Energy-efficient Appliances Subsidy Programme, including window-type air conditioner, refrigerator, washing machine, television, dehumidifier, storage electric water heater, induction cooker, electric water boiler, rice cooker and electric fan.

What kinds of handy improvement works are included under the Energy-efficient Appliances Subsidy Programme?

The handy improvement works under the Energy-efficient Appliances Subsidy Programme cover the situations of untidy, aging and worn-out electric wiring, electric wiring/installations with conductive part exposed, loosen/mal-function sockets/switches and replace socket cover(s) (maximum 3 covers).

FAQs — SDU Rewiring Subsidy Programme

What kind of subsidy does the SDU Rewiring Subsidy Programme provide?

SDU households with no HK Electric's tariff meter can apply for a one-off subsidy of HK$15,000 for each SDU (up to a maximum subsidy of HK$45,000 per Flat) for rewiring works to install individual HK Electric's tariff meter.

Who are eligible to applying for participation in the SDU Rewiring Subsidy Programme?

A Flat sub-divided into SDUs is eligible for participation in the SDU Rewiring Subsidy Programme (the Programme) if all of the following conditions are satisfied:
1. The Flat is located in HK Electric's supply territory, and none of the SDUs of the Flat is installed with a HK Electric's tariff meter;
2. The households residing in each and every SDU of the Flat all agree to apply for the subsidy under the Programme for rewiring works in the Flat;
3. At least half of the Households have at least one member who:
i. is referred and recommended by a non-governmental organisation which is either a member of The Hong Kong Council of Social Service, or an organisation providing subvention services under the Social Welfare Department of the HKSAR Government (the NGO); and/or
ii. is a beneficiary under one of the following schemes administered by the HKSAR Government:

- Comprehensive Social Security Assistance (CSSA),
- Old Age Living Allowance (OALA),
- Working Family Allowance (WFA),
- School Textbook Assistance (TA), and

4. The Households have obtained permission from the owner of the Flat and/or the Building Owners' Corporation to carry on the rewiring works.

How to apply the SDU Rewiring Subsidy Programme?

The applicants' households can refer to the Guide to Application of the SDU Rewiring Subsidy Programme and download the application form from HK Electric's website. For enquiries, the applicants can contact the hotline of Smart Power Care Fund at 2843 3228.

What kinds of documents do I need to obtain in order to apply for the SDU Rewiring Subsidy Programme?

Each and every SDU Household should appoint one Household member as an Applicant.

The Households who intend to apply for the programme shall submit to HK Electric the completed application form, duly signed by all Applicants and the completed consent form duly signed by Owner of the Flat, together with copies of following documents. Application with incomplete signature, information or documents will not be processed.
1.
If any, documentary proof showing the relevant Applicants are Qualified Scheme Beneficiaries; and
2. 
Documentary proof of SDU tenant agreement or the SDU rental payment receipt within recent 3 months of the date of application.

How will the subsidy of the SDU Rewiring Subsidy Programme be disbursed?

Rewiring works will be conducted by a Registered Electrical Contractor appointed by HK Electric.

The cost of rewiring works will be deducted from the subsidy cap. The balance of the subsidy cap shall not be disbursed to the approved Applicants in any form (e.g. cash, goods and services).

FAQs — SDU Electricity Charges Relief Programme

What is the subsidy amount of the SDU Electricity Charges Relief Programme?

The subsidy amount of the SDU Electricity Charges Relief Programme is HK$500 per SDU household per year. The eligible SDU households need to file application every year.

Who is eligible to applying for the participation of the SDU Electricity Charges Relief Programme?

An application for participation in the Programme will only be considered if all of the following conditions are satisfied:
1. The SDU is located in HK Electric's supply territory and is not installed with an individual HK Electric's tariff meter; and
2. The applicant must be a member of the household residing in the SDU (the Household); and
3. The applicant is a Senior Citizen Card holder or the Household is facing financial difficulties as recommended by the assessment centre.

How can I apply for the SDU Electricity Charges Relief Programme?

Applicant can apply for the SDU Electricity Charges Relief Programme in person at the assessment centres by submitting a duly completed application form together with the original documentary proof for verification purpose.

For the list and details of assessment centres, please refer to paragraph 4.1 of the Guide to Application.

What kinds of documentary proof do I need to obtain in order to apply for the SDU Electricity Charges Relief Programme?

Applicant is required to provide the following documents for verification purpose:
1. HKID Card/Passport; and
2. Documentary proof of tenant agreement or the rental payment receipt within recent 3 months of the date of application; and
3. Senior Citizen Card (if applicable) ; and
4. Documentary proof stating applicant's sole-name Hong Kong Dollar saving / current local bank account number (e.g. first page of passbook, bank statement or letter issued by bank, copy of this proof must be submitted together with the completed application form).

How will the subsidy amount of the SDU Electricity Charges Relief Programme be disbursed?

Upon approval of the application by HK Electric, HK Electric shall arrange disbursement of the approved subsidy amount which will be credited directly to the applicant's designated bank account in his or her name.

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