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Moving To New Premises

Please click the description that suits your new premises:

Electricity supply is available at my new premises and there is no alteration made to the existing installation and / or the supply loading or
Electricity supply at my new premises has been disconnected for not more than four months and there is no alteration made to the existing installation and / or the supply loading.

Please arrange transfer of account of the new address to make it under your name.

In most of the cases, you can arrange the transfer of account by

Notice in Advance

Please give one working day advance notice.

What will Hongkong Electric do on the transfer effective date?

We will take a meter reading and connect electricity supply (if electricity supply is not available). It is not necessary to make appointment with us for taking meter reading unless the electricity meter is inside the premises.

How about deposit?

A deposit is required as security for future use of electricity. The required deposit is equivalent to 60 days estimated consumption, and the estimation is based on the loading of appliances and the main switch rating. The deposit will be refunded to the registered customer upon termination of account.

There is alteration made to the existing installation and / or the supply loading at my new premises or
Electricity supply at my new premises has been disconnected for more than four months.

Please apply for new supply. We will inspect the installation at the customer's premises before connection of supply.

In most of the cases, you can apply for new supply by:

Inspection on the Installation of the Customer's Premises

  • You may make appointment for installation inspection with us if you have submitted the application for new supply.
  • The registered electrical contractor / worker should submit a copy of the duly completed "Work Completion Certificate (WCC)" on or before the installation inspection and the registered electrical worker of the appropriate grade should be present on site during the installation inspection.

Connection of Supply

  • Normally, upon satisfactory installation inspection, electricity supply will be connected immediately. If the result is unsatisfactory, re-inspection is required and re-inspection fees will be levied.
  • If the application for supply requires extra equipment and / or application for official permits, it may take a longer time and service charge may be required.
  • If an installation is connected to communal rising mains and its main switch rating has to be increased, "CI Form 140" should be submitted to confirm that it is agreed by the owner of rising mains.

How about deposit?

A deposit is required as security for future use of electricity. The required deposit is equivalent to 60 days estimated consumption, and the estimation is based on the loading of appliances and the main switch rating. The deposit will be refunded to the registered customer upon termination of account.