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Supply Rules, Standards & Policies


Supply Rules, Standards & Policies

HK Electric is committed to providing excellent customer service and reliable electricity supply. In 1993, we established our Customer Service Policy and took the lead to publish our service standards. We have been expanding the coverage of our service standards continuously as well as elevating our performance indices over the years in search of excellence.

The supply of electricity is governed by Supply Rules. The Supply Rules (which will be revised from time to time) cover the general and technical terms and conditions upon which the Company will supply electricity to the applicant. By virtue of his application for electricity supply or his obtaining electricity from the Company, a customer is bound by and shall abide by the Supply Rules and other terms and conditions.

The Guide to Connection of Supply is a reference for our customers and contractors to prepare their electrical installations to receive the electricity supply from the Company.

Please click the links below to view/download the documents: