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Relief Measures

SME Caterers Bill Payment Deferral Scheme

Enquiry Hotline:2979 8668 ​
Email:cs@hkelectric.com

Eligible SME caterers may apply for deferring electricity bill payment of December 2019 and January 2020 for 2 months.

Eligibility

  • Located in HK Electric's supply territory
  • Employ less than 50 persons
  • Hold a valid Business Registration Certificate and Food Business Licence of the followings:
    • General Restaurant Licence;
    • Light Refreshment Restaurant Licence;
    • Siu Mei & Lo Mei Shop Licence; or
    • Bakery Licence

​Procedures


Submit application form and the required documents.
 

HK Electric to vet and approve application.
 

HK Electric to defer the payment due date of electricity bill for 2 months.

 

"Care and Share" SME Caterers Subsidy Scheme

Enquiry Hotline:2843 3228
Email:coupon@hkelectric.com

To support local catering industry, HK Electric launches the "Care and Share" SME Caterers Subsidy Scheme giving out dining coupons worth HK$500 to each eligible underprivileged family for consumption at SME eateries in HK Electric's supply territory, bringing more business to benefit SME eateries.​ 

(Details for date of coupon distribution and list of collection points to be announced later.)

Underprivileged Families 

Eligibility for collecting HK$500 coupon

HK Electric's residential customers or households living in a sub-divided unit (SDU) in HK Electric's supply territory; and are

  • beneficiary under any one of the schemes below:
    • Senior Citizen Card
    • HK Electric's Concessionary Tariff Scheme
    • HK Electric's Smart Power Care Fund
    • Comprehensive Social Security Assistance
    • Old Age Living Allowance
    • ​Working Family Allowance
    • School Textbook Assistance
    • Community Care Fund

or

  • facing financial difficulties as recommended by ​the designated NGO or District Councillor

How to collect coupons? *


Register at the designated NGO centre with the required documents.
 

Collect coupons after registration with NGO.

Register at the designated NGO centre with documents below and collect one set of dining coupons:

  • 2020 HK Electric's residential electricity bill original copy / SDU rental payment receipt within last 3 months
  • HKID card / Passport

* Each eligible family may collect only one set of dining coupons. On a first-come-first-served basis while​ stock lasts.

How to use coupon(s)?


Use dining coupons at participating eateries on or before 31 December 2020.
 

Present and hand in the dining coupons to participating eateries before settling the bill.
 

Eateries to scan the QR code for verification.

 SME Caterers 

Eligibility

  • Located in HK Electric's supply territory
  • Hold a valid Business Registration Certificate and Food Business Licence
  • Employ less than 50 persons (together with all other eateries with a common ownership) 

​How to apply?


Submit application form and the required documents.
 

HK Electric to ​vet and approve application.
 

HK Electric to issue approval letter and provide scheme label.
 

Participating eatery to download the designated mobile application for scanning coupon QR codes.

How to reimburse coupon amount? 


Collect original copy of coupons from customers before payment.
 

Scan the QR co​de on coupons for verification.
 

Keep the used original coupons with the corresponding transaction receipts until end of 2020.
 

HK Electric will weekly clear the number of coupons recorded in the app and disburse the corresponding subsidy amount within the next 2 weeks.
​​

 

NGO Catering Subsidy Programme

Enquiry Hotline:2843 3228
Email:coupon@hkelectric.com

HK Electric provides a subsidy capped at HK$60,000 for each eligible NGO community centres operating in HK Electric's supply territory to purchase foods and beverages from "Care and Share" SME caterers for activities serving underprivileged families and the needy.

Eligibility

  • The NGO is non-profit-making, and is either a member of The Hong Kong Council Social Service or an organisation providing subvention services under the Social Welfare Department of the HKSAR Government;
  • The NGO community centre is located in HK Electric's supply territory; and
  • The NGO community centre provides catering activities for underprivileged families and the needy​.

Procedures


Submit application form and the required documents.​
 

HK Electric to vet and approve application.
 

Arrange catering activities on or before 31 December 2020 and submit monthly activity report to HK Electric.
 

HK Electric to vet catering expenses and approve the subsidy amount.
 

HK Electric to reimburse the approved subsidy amount to the designated bank account of the NGO community centre.​


 

Energy-efficient Equipment Subsidy​ Programme

Enquiry Hotline:2843 3228
Email:sme@hkelectric.com

Eligibility

HK Electric's non-residential customers (except temporary supply and government accounts) may apply for a capped subsidy to retrofit or install energy-efficient equipment at their ​premises.

Participating in the Programme

Eligible Equipment
Subsidy Rate and CapProcedures​

Category 1

  • LED lights

  • Window / split-type air-conditioner with Grade 1 energy label
50% of equipment net price, capped at HK$50,000
  1. ​Submit application form and the required documents AFTER installation.

  2. HK Electric to vet application and carry out sample post-installation inspection.

  3. HK Electric to disburse the subisdy to the electricity account of the successful applicant.

Category 2

High energy-efficient air-conditioning system NOT under the Mandatory Energy Efficiency Labell​ing Scheme, including:
  • Air-cooled chiller
  • Water-cooled chiller
  • Variable refrigerant flow system
  • Unitary air-conditioner
50% of equipment net price, capped at HK$150,000
  1. Submit application form and the required documents BEFORE installation.

  2. HK Electric to vet application and carry out pre-installation inspection.

  3. Install equipment upon HK Electric's approval.

  4. HK Electric to disburse the subsidy to the electricity account of the applicant upon
    satisfactory post-installation inspection.

 

Grace Period for Customers under Non-residential Tariff

Enquiry Hotline:2979 8668
Email:cs@hkelectric.com

HK Electric provides a 6-month grace period for about 70,000 customers under Non-residential Tariff with low-consumpti​on in 2019. Eligible customers will have their tariff increase waived for January to June 2020.

Remarks: No application is required.

All Programmes are bound by the Terms & Conditions published on HK Electric website.


 


 

Enquiries

Hotline:28433228 Hotline 2979 8668
- SME Caterers Bill Payment Deferral Scheme
- Grace Period for Customers under Non-residential Tariff

Hotline:28433228 Hotline 2843 3228
- "Care and Share" SME Caterers Subsidy Scheme
- NGO Catering Subsidy Programme
- Energy-efficient Equipment Subsidy Programme
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