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Frequently Asked Questions

Smart Power Care Fund

FAQs — SME Caterers Bill Payment Deferral Scheme

What is the "SME Caterers Deferred Bill Payment Scheme" about?

The Scheme is launched by HK Electric aims at helping the small catering establishments tide over the current socio-economic climate. SME caterers in HK Electric's supply territory are invited to apply for the Scheme to enjoy the benefit of deferring their electricity bill payments of December 2019 and January 2020 for two months.

Who are eligible to apply for the Scheme?

Small and medium-sized enterprises (i.e. "SME" which employs less than 50 employees) from the catering sector located within HK Electric's supply territory, and holding a valid Business Registration Certification and Food Business Licence (General Restaurant / Light Refreshment Restaurant / Siu Mei & Lo Mei Shop / Bakery) are eligible to apply for the Scheme. They will receive invitation letters for joining this Scheme.

How do I make application for the Scheme?

Eligible customers will receive invitation letters for joining this Scheme. They can scan the QR code on the invitation letter for completing and submitting the on-line application or downloading the application form from HK Electric website, and the competed application form can be submitted to HK Electric by email/fax/post.

Can I apply for the Scheme if I do not receive the invitation letter?

Customers who do not receive our invitation letter but they are eligible to apply can call the "SME Caterers Deferred Bill Payment Scheme" service hotline at 2979 8668 to enquire for application details.

How will I be notified of the application results?

HK Electric will notify the applicants if their applications are approved by email to the e-mail address stated in the application form or, if e-mail address is not provided, by post to the billing address of the electricity account. For enquiry, please call the "SME Caterers Deferred Bill Payment Scheme" service hotline at 2979 8668.

Is there any service charge under the Scheme?

There is no service charge under the Scheme. For Maximum Demand accounts, same arrangement will apply where a 5% surcharge on the bill amount will be levied if the bill is not settled by the deferred payment due date.

For accounts with autopay, does the customer need to cancel the autopay service for December 2019 and January 2020?

It is not necessary to cancel the autopay service. Debit of billing amount from the autopay account will also be deferred by 2 months. However, customers have to arrange sufficient fund for direct debit (for the bill amounts of both the deferred month and the current month) by the deferred payment due date.

What can I do if the deferred bill payments cannot be paid on time?

To avoid electricity supply disconnection due to non-payment, please call the "SME Caterers Deferred Bill Payment Scheme" service hotline at 2979 8668 for further discussion on the payment arrangement. 

FAQs — "Care and Share" SME Caterers Subsidy Scheme

What is the purpose of the "Care and Share" SME Caterers Subsidy Scheme?

To support the local catering industry and the underprivileged during the current economic downturn, HK Electric has launched the "Care and Share" SME Caterers Subsidy Scheme. Eligible underprivileged families are invited to make appointments with designated NGO centres to collect dining coupons worth HK$500 for consumption at SME eateries in HK Electric's supply territory. This will not only bring more business to SME eateries but benefit those in need as well.

Who is eligible for collecting the "Care and Share" dining coupon?

* "Care and Share" Dining Coupons Fully-Subscribed

HK Electric's residential customer or a household living in a sub-divided unit (SDU) in HK Electric's supply territory; and are beneficiary under any one of the schemes below:
i. HK Electric's Concessionary Tariff Scheme;
ii. HK Electric's Smart Power Care Fund;
iii. Comprehensive Social Security Assistance;
iv. Disability Allowance;
v. Working Family Allowance;
vi. School Textbook Assistance;
vii. Community Care Fund;
viii. Old Age Allowance / Old Age Living Allowance;
ix. Senior Citizen Card
or facing financial difficulties as recommended by the designated NGO or District Councillors.

How do eligible families collect the Dining Coupon?

* "Care and Share" Dining Coupons Fully-Subscribed

To control the flow of people under the current pandemic, eligible families are required to contact one of the 23 designated NGO centres to make an appointment first.

Upon confirmation, they will be invited to collect dining coupons at the designated NGO centre by presenting the following documents:

1. 2020 HK Electric's residential electricity bill original copy / SDU rental payment receipt within last 3 months
2. HKID card / Passport

After a simple registration and verification process, they will receive a set of "Care and Share" dining coupons worth a total of HK$500 (HK$25 each, a total of 20 coupons). Each eligible family may collect only one set of dining coupons, on a first-come-first-served basis while stock lasts.

How to use the "Care and Share" dining coupon?

Holders of the dining coupon can use the coupon at participating eateries before 31 December 2020 for any dine in and/or take away purchases. One coupon can be used for every spending of HK$25 or above, two coupons for spending of HK$50 or above, and so on. Multiple coupons can be used for each transaction. The coupon(s) must be presented and returned to eatery before bill settlement. Photocopies of coupon(s) are not accepted. Each coupon can only be used once, and cannot be refunded, redeemed for cash or transferred to third parties. Lost, defaced or damaged coupons are invalid.

When will the "Care and Share" dining coupons be expired?

The dining coupons are valid until 31 December 2020. Holders of the dining coupon must use the coupons on or before this date.

How do I know which eateries are participating?

Names and addresses of the participating eateries will be published via HK Electric website. In addition, a "Care and Share" label will be shown on the shopfront of the participating eateries for identification.

Which eateries are eligible to applying for participation in the "Care and Share" SME Caterers Subsidy Scheme?

The Applicant's eatery shall be a physical shop located within HK Electric's supply territory and holds valid Business Registration Certificate and Food Business Licence. In addition, the eatery, together with all other eateries with a common ownership, shall employ less than 50 persons.

How eateries can join the "Care and Share" SME Caterers Subsidy Scheme?

HK Electric has sent out invitation letters to eligible caterers. Interested caterers can also download the application form from the HK Electric website and send the completed application form with necessary documents via email (coupon@hkelectric.com) or by post (Head of Customer Business Development, Customer Services Division, 4/F, Hongkong Electric Centre, 44 Kennedy Road, Hong Kong). Each application form shall only cover one eatery. Different branches must submit separate application forms.

How will the subsidy be disbursed to participating eateries?

Participating eateries shall collect original copy of dining coupon(s) from customers before settling the bill, and use the designated mobile application ("the App") to scan the QR code on the dining coupon to verify and register the payment to be reimbursed by HK Electric. HK Electric will regularly clear the number of coupons recorded in the App and disburse the subsidy amount within the next 2 weeks through transfer to the designated bank account. The eatery must keep original of each used coupon and the corresponding payment receipt/invoice until end of 2020 and on HK Electric's request, present them for on-site audit and verification.

How can eligible caterers check the application progress?

HK Electric will send the result together with scheme documents to the Applicant by surface mail to the correspondence address stated above. Unsuccessful Applicants will be notified by email. For enquiries, please contact us during office hours at 2843 3228 or email to coupon@hkelectric.com.

FAQs — NGO Catering Subsidy Programme

What is the purpose of NGO Catering Subsidy Programme?

HK Electric subsidises NGOs in its supply territory to arrange catering activities for the needy involving consumption at SME eateries. HK Electric expects this arrangement may generate additional business for the Participating Eateries of "Care and Share" SME Caterers Subsidy Scheme.

When will NGO Catering Subsidy Programme be effective?

31 December 2019: HK Electric publishes Programme website and open for application

31 December 2020: Last effective date of subsidy

How to apply for NGO Catering Subsidy Programme?

Interested NGO may download the application form from HK Electric website. The completed application form should be submitted to HK Electric via email (coupon@hkelectric.com) or by post (Head of Customer Business Development, Customer Services Division, 4/F Hongkong Electric Centre, 44 Kennedy Road, Hong Kong) for approval. Please contact our delegated team at 2843 3228 if you have any enquiry on application procedures.

What are the eligibility criteria for applying for NGO Catering Subsidy Programme?

The application will be considered if the NGO(s) is(are) non-profit-making and is either a member of The Hong Kong Council of Social Service, and the Participating Centre(s), which is(are) arranging activities, is(are) located within HK Electric's supply territory. The Participating Centre(s) should provide catering activities for underprivileged families and the needy.

What is the subsidy amount?

For each of the NGO's Centre(s) approved by HK Electric, the total subsidy amount (the Subsidy) is capped at HK$60,000. The Subsidy shall solely be used by the Participating Centre which received such Subsidy, and shall not be used by any other Centres of the NGO whether they are the Participating Centres or not.

Is Participating NGO allowed to arrange food & beverage services at any eateries?

The Subsidy shall be incurred at eateries participating in HK Electric's "Care and Share" SME Caterers Subsidy Scheme. Participating Centre may arrange other eateries for providing food & beverage services at the same activity, such expenses, however, will not be subsidised by this Programme.

What kind of report should be submitted by the Participating NGO?

The Participating Centre shall submit to HK Electric on or before the 15th of each calendar month a Activity Report carried out in the previous calendar month (which is within the Validity Period) for HK Electric's approval. The Activity Report shall include but not limited to the date and time, venue, target group, format, number of participants, Expenses, promotional material of each activity and a copy each of the corresponding official receipts from the Participating Eateries. Any expenses, which are not timely reported to HK Electric, shall be borne by the NGO or Participating Centre. 

FAQs — Energy-efficient Equipment Subsidy Programme

What is the purpose of the Energy-efficient Equipment Subsidy Programme?

HK Electric launches the Energy-efficient Equipment Subsidy Programme to subsidise non-residential customers including SMEs to retrofit or install energy-efficient equipment, including LED lights, air-conditioners with Grade 1 energy label and high energy-efficient air-conditioning systems.

When will the Energy-efficient Equipment Subsidy Programme be launched?

Applications will be accepted from 1 January, 2020. For details, please visit HK Electric website (www.hkelectric.com/RM-en). The Programme is valid until 31 December, 2023.

Who is eligible for applying for the Energy-efficient Equipment Subsidy Programme?

HK Electric's non-residential customers (except temporary supply and government accounts) may apply for a capped subsidy to retrofit or install energy-efficient equipment at their premises.

What kinds of electrical equipment are included under the Energy-Efficient Subsidy Programme?

Eligible equipment includes:

Category 1

1. LED light bulb, downlight, light tube, light strip and panel light
2. Window or split type air-conditioners with Grade 1 energy label under the "Mandatory Energy-Efficiency Labelling Scheme" - Must be on the "Record of Listed Models in the Mandatory Energy-efficiency Labelling Scheme" (MEELS) by EMSD. Registration record can be found in EMSD website (www.emsd.gov.hk/energylabel).

Category 2

1. High energy-efficient air-conditioning systems NOT under the "Mandatory Energy-efficiency Labelling Scheme",
i. including air-cooled chillers, water-cooled chillers, variable refrigerant flow systems, and unitary air-conditioners; and
ii. must be of performance better than minimum coefficient of performance stipulated in the latest version of "Code of Practice for Energy Efficiency of Building Services Installation" issued by EMSD. The document can be accessed through www.emsd.gov.hk/beeo .

If retrofitting of original equipment which are for communal use at buildings, which subsidy should I apply?

For retrofitting of original equipment which are for communal use at buildings, the applicant shall first apply for Smart Power Building Fund (SPBF) (www.hkelectric.com/SPBF-en); the respective application for participating in this Programme will only be considered if the retrofitting of the original equipment under the application cannot be subsidised by the SPBF.

What is the subsidy amount for this programme? Are the equipment installation costs included?

Eligible customers can receive 50% of purchase net price of the equipment after relevant discount, excluding delivery and installation charges. For category 1 equipment, the subsidy amount is capped at HK$50,000 per account; for category 2 equipment, the subsidy amount is capped at HK$150,000. The aggregate of subsidies under both Category 1 and Category 2 is subject to an overall cap of HK$150,000 between 1 January 2020 and 31 December 2023 inclusive while funding of the Scheme lasts.

How to apply for the Energy-efficient Equipment Subsidy Programme?

Eligible customers can download the application form on the HK Electric website and submit the completed application form (together with the proof of purchase, goods delivery note (if any) and completed Appendix I with photos attached for Category 1 application) to HK Electric via email (sme@hkelectric.com) or by post (Head of Customer Business Development, Customer Services Division, 4/F, Hongkong Electric Centre, 44 Kennedy Road, Hong Kong).

How will the subsidy amount of the Energy-efficient Equipment Subsidy Programme be disbursed?

Subsidy will be disbursed to the designated electricity account and will be used for paying electricity charges. The subsidy payment will be used for paying electricity charges after the Government's Electricity Charges Subsidy (if any) in the electricity account has been fully utilized for electricity charges payment.

What is the application procedure for this programme?

For category 1 equipment, customers can submit application form AFTER installation with necessary documents. After assessing the application by HK Electric, HK Electric (or its designated service provider) will conduct sample post-installation inspection. HK Electric will disburse subsidy to the designated electricity account for approved application.

For category 2 equipment, customers shall submit application form together with necessary document BEFORE installation. HK Electric will assess application and conduct pre-installation inspection.The Applicant can proceed to purchase and install the equipment upon HK Electric's approval. After installation, HK Electric (or its designated service provider) will again conduct post-installation inspection and disburse subsidy to the designated electricity account upon satisfactory post-installation inspection.

Can I apply for this programme if the energy-efficient equipment is replaced or upgraded before 1 January, 2020?

The energy-efficient equipment must be purchased or replaced within the period between 1 January, 2020 to 31 December, 2023, and met the requirement of the Energy-efficient Equipment Subsidy Programme to be eligible.

How can I check the application progress?

Successful applicant will receive a confirmation email from HK Electric. For enquiries, please contact us during office hours at 2843 3228 or email to sme@hkelectric.com.

FAQs — Grace Period for Customers under Non-residential Tariff

What is Grace Period for Customers under Non-residential Tariff?

Starting 1 January 2020, HK Electric will provide 6 months of grace period for around 70,000 low-consumption non-residential customers to relieve them from tariff adjustments.

How do you pick the eligible accounts?

Accounts are selected if they meet the following two criterias:

1. non-residential accounts started before 1 January 2019

2. fall within the first 70,000 accounts with lowest total consumptions during the period from 1 January to 30 November 2019

Is my account eligible for the scheme?

The first 70,000 accounts with lowest total consumptions during the period from 1 January to 30 November 2019 will be automatically selected to join this scheme.

If your account is eligible for the scheme, the related bill message 'Waiver for tariff adjustment between January and June 2020' and the respective amount of '2020 Tariff Adjustment Waiver' will be shown on your January 2020 bill.

Why the waiver benefits the low consumption customers only?

We hope to use resources to help those most in need. Other measures are in place to help other customers.

How to transfer the eligibility to my new account after moving office?

If you move office during January 2020 to June 2020 and have a new electricity account, the new account is not eligible for the scheme.

How do I know the waived amount?

If your account is eligible for the scheme, the related bill message 'Waiver for tariff adjustment between January and June 2020' and the respective amount of '2020 Tariff Adjustment Waiver' will be shown on your January to June bills.

How do you calculate the July 2020 bill, covering the consumption period from June to July?

Our billing method is based on pro-rata calculation according to the number of days covered under the old and the new rate.

If I am included in the waiver, when will I need to pay the new rates? Will I have to pay more later?

The waiver is until 30 June 2020, those enjoying the waiver will pay the new rate from 1 July 2020. There is no need to pay the waived charges.

What is the application procedure to this scheme?

Eligible accounts are automatically selected to join this scheme. No application is required. 

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