Internet Security Tips

To safeguard the interest of our customers, HK Electric implements the following security practices:

• We will never send out any emails asking customers to validate the "Account-On-Line" username and password
• For security of the account information, customers are required to complete the authentication process during registration in order to activate the "Account-On-Line" Service. If authentication cannot be completed during registration, customers can still activate the Service upon the first time log-in by inputting the designated activation code provided in the notification letter which will be sent to customers' correspondence address by mail
• Access to the Service will be blocked for one day after exceeding the maximum number of failed log-in attempts and will only resume on the next day
• The system will automatically log out the "Account-On-Line" Service if the system has been idle for a while. Re-login is required to access the account information again

To reinforce the security to our "Account-On-Line" Service, we have the following recommendations:

1. Set a strong password and keep it confidential

• Do not use a password that related to your identity card number, birthday, name, phone number, etc.
• Set your password with combination of uppercase and lowercase letters, numbers and symbols
• Do not use dictionary words as your password.
• Avoid using the same password for different online services
• Change your password regularly
• Memorise your password and do not write it down
• Do not disclose your password to anyone
• If you forgot your password, please reset a new password via "Forgot Password"

2. Use online service carefully

• Ensure there is nobody standing near you during your login process
• Remember to log out after using online service
• Only use trusted Wi-Fi networks or service providers
• Never use online service from public or shared terminals such as cafes and libraries
• Always clear the cache and history record in browser after finishing online service

3. Be aware of fraudulent emails and websites

• Access HK Electric website by manually inputting www.hkelectric.com or bookmark
• Stay alert to bogus emails that usually appear as an important notification, requesting customer to open hyperlink(s) or attachment(s) in the email to extract important data from the victims
• Do not open any unknown emails, or click on any hyperlinks or attachments embedded but delete the email as soon as possible
• Do not access the online service through hyperlinks embedded in the unknown emails
• You can click the "padlock" icon on the left of the address bar of your browser to view the security certificate of the "Account-On-Line". The security certificate should be issued to aol.hkelectric.com

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