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HK Electric Investments

About Us

HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.

Vision, Missions and Core Values Corporate Policies Board of Directors Board Committees Corporate Governance Code of Conduct

Corporate Information Management Team HK Electric at a Glance Awards And Recognition CK Hutchison Group
Investor Relations

Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.

Notices, Announcements & Circulars Financial Reports Financial Highlights

Investor Services FAQs eSubscription
Media Resources

HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.

Press Releases Videos and Publications HK Electric On-line

Media Contacts eSubscription

Customer Services

Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.

Account-On-Line Service Supply Connection & Services e-Services Billing, Payment & Electricity Tariffs Energy Efficiency and Power Quality Concessionary Tariffs & Caring Services Customer Centre & Service Hotlines

Business & SME Corner Supply Rules, Standards & Policies Contractors Work Corner Customer Feedback & Engagement What's New FAQs
Smart Power Services

To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".

Smart Power Building Fund Smart Power Care Fund Smart Power Energy Audit Feed-in Tariff Scheme Renewable Energy Certificates

Smart Power EV Charging Solution Smart Home & Workplace Smart Power Education Fund Smart Power Gallery
Our Operations

HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.

Electricity Generation Lamma Wind Power Station Solar Power System

Transmission & Distribution Supply Reliability Scheme of Control
Sustainability

HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.

Supporting UN SDGs Sustainability Governance Structure Sustainability Policy Stakeholder Engagement Protecting our Environment Caring for our Customers

Community Investment Quality Management Health & Safety Management Enhancing Supplier Partnership Driving Innovation Sustainability Reports
Our People

HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.

Our People and Values Job Opportunities Learning & Development

HK Electric Institute Employee Relations and Wellness

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Login "Account-On-Line" with the Government "iAM Smart"

The Government "iAM Smart" mobile app provides the one-stop personalised digital services platform, which enables users to log in and use online services by their personal mobile phone in a convenient way, including "Account-On-Line (AOL)" service of HK Electric. After initial set-up for "Login with iAM Smart", customers can simply use "iAM Smart" for future login of AOL account, without inputting the AOL username/account number and password.

How to login "Account-On-Line" with the Government "iAM Smart"

1. To start with, please install the Government "iAM Smart" app to a mobile device and register an "iAM Smart" account.

2. Please click "Login with iAM Smart" button on the login page of AOL service.

2. Please click “Login with iAM Smart”button on the login page of “Account-On-Line” service.

3a. (Desktop version) Please follow the instruction on the screen and scan the QR code on the webpage by the mobile device which has been logged in with "iAM Smart" account.

3a. (Desktop version) Please follow the instruction on screen and scan the QR code on the webpage with the mobile device logged in “iAM Smart” account.

3b. (Mobile version) Please follow the instruction on the screen and open the "iAM Smart" app installed in the same mobile device directly.

3b. (Mobile version) Please follow the instruction on screen and open the “iAM Smart” App installed in the same mobile device directly.

4. For the first-time login, please set up a linkage by simply inputting the AOL username/account number and password if you have an AOL account.

5. If you do not have an AOL account yet, please register an AOL account by selecting "No" on this page. Upon completion of the registration, linkage between AOL account and "iAM Smart" account will be setup.

5. If you do not have an "Account-On-Line" account yet,please register an AOL account by selecting “No” on this page. Upon registration completed, linkage between AOL account and “iAM Smart” account will be setup.

6. After successful link-up with "iAM Smart" account, you can simply use "iAM Smart" for future login of AOL account, without inputting the AOL username/account number and password.

Unlink "iAM Smart" account from "Account-On-Line" account

1. Login AOL account.

2. Choose "Manage Your Account", choose "Unlink iAM Smart account from this Account-On-Line account" under "Personal Particulars" and click "Confirm".

Switch the linkage between "Account-On-Line" and "iAM Smart"

Link up another "iAM Smart" account with AOL account

You can simply repeat the procedures for linking up an AOL and "iAM Smart" account. After successful setup of the new linkage, the previous "iAM Smart" will be unlinked automatically.

Link up another AOL account with "iAM Smart" account

Login AOL account.
Choose "Manage Your Account", choose "Unlink iAM Smart account from this Account-On-Line account" under "Personal Particulars" and click "Confirm".
Set up linkage with another AOL account.

Remarks:

Each AOL account can only link up with one "iAM Smart" account. If you link up the AOL account with another "iAM Smart" account, the "iAM Smart" account linked previously will be unlinked automatically.

For the registration methods of "iAM Smart" and its services, please visit the "iAM Smart" website for more information.