HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
Video: HK Electric App
The newly revamped HK Electric App introduces a series of upgraded functions, bringing customers to a new service experience. The upgraded App helps you manage your electricity accounts at your fingertips and let you have a good understanding on the electricity consumption pattern to achieve efficient use of electricity.
Please click here for FAQs.
Better understanding of your consumption habits
Download now to enjoy a variety of e-services!
1. How to download the HK Electric App?
You can search for "HK Electric / 港燈" at App Store (iOS/Apple device users) or Google Play (Android device users) or Huawei AppGallery (Huawei device users).
2. How can I login the App?
Please login the App with the username/electricity account number and password of your Account-On-Line (AOL) account. If you are the registered customer of the electricity account and have not yet registered for our AOL service, please simply register for an AOL account via the App.
Moreover, you can enable the biometric login at “Settings” after login, so that you can simply use FaceID/ fingerprint for future login, without inputting the AOL account information and password. You can also update the Biometric Authentication in "Settings" of the App.
3. How to add more electricity accounts to an AOL account?
Each AOL account can manage up to 20 electricity accounts.
You can add new electricity accounts into your AOL account under “Add Account to AOL” at “Settings” and complete the registration procedures as instructed.
4. What can I do if I have forgot my password?
Please click “Forgot Password?” at the login page. Input your account information and contact email address of AOL account to reset the password.
You can enable the biometric login in "Settings" after successful login so that you don't have to input any AOL account information and password for future login.
5. Why the function of "Projected Next Bill" is not available in the App?
The function is available for smart meter accounts only and also requires at least 7 days of data. It will not be available if there are less than 7 days after the last scheduled billing date.
6. Are there any special features available for smart meter accounts?
The following features are available for smart meter accounts only:
7. Can I check the half-hourly and daily consumption data if I have not yet installed the smart meter?
The half-hourly and daily consumption is only available for smart meter accounts. Yet, other customers can still track the billed consumption records for the past 25 months and compare consumptions for each month in previous year and current year.
8. How to view the information of another electricity account under the same AOL account?
If you have more than one electricity account under your AOL account, you can change to view another electricity account by clicking the account number picker at the top of "Home", "Service" and "Settings" sections.
9.How to change the language setting of the App?
You can change the App language in "Settings". You can choose English, Traditional Chinese or Simplified Chinese.
10. How to change the display preference (bill balance or consumption) of the "Home" section?
You can change it under "Display Preference" in "Settings".
11. How to change the form of receiving electricity bills?
You can update the information by clicking "Forms of Receiving Bills" under "Update Electricity Account Information" in "Settings".