HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
Go Digital with Account Matters
You can handle your electricity account conveniently and easily at home. Please select:
"Account-On-Line" (AOL) & e-Billing Services
Simply scan the "e-Bill Registration" QR code on the electricity bill and take a few steps to register e-bill via the AOL service.
Eligible accounts switching to use e-Bill and autopay / Faster-Payment-System (FPS) during the promotion period between 1 June and 31 December 2021 will be rewarded with a one-off $30 incentive for offsetting electricity charges or for donating to one of the designated green groups. For details, please click here.
"Account-On-Line" (AOL) service provides you round-the-clock interactive access to your electricity account and offer a variety of services, such as:
Register the e-Bill service now
Logon your existing AOL account and opt for receiving e-Bill
Login "Account-On-Line" with the Government "iAM Smart"
Customers can login HK Electric's "Account-On-Line (AOL)" service with the Government "iAM Smart". After initial set-up for "Login with iAM Smart", customers can simply use "iAM Smart" for future login of AOL account, without inputting the AOL username/account number and password. For details, please click here.
Customers can fill in the online forms for account-related services, such as application or termination of electricity account, change of postal address and bill language, arrange special meter reading, etc.
For details, please click here.
Application Progress Tracking
You can make an enquiry for the current status of your applications on Electricity Supply, Account Transfer / Termination, Autopay, Special Meter Reading and Customer Requested Shutdown.
To track the application progress, please click here.
Autopay is the most convenient way of paying your electricity bills. Upon successful application for the following autopay services, your monthly bill will be paid automatically by debiting your bank account or credit card account on the eighth working day from the meter reading date.
Autopay service authorisation forms and details
We also provide different e-payment services to our customers:
Virtual Assistant, Elsie
Our Virtual Assistant, Elsie, who will be there to answer general enquiries 24/7 on the HK Electric website.
HK Electric Low Carbon App
"HK Electric Low Carbon App" let you manage and handle your account matters anytime, anywhere. It also includes occupancy status of HK Electric's EV charging stations with navigator function, energy efficiency information, promotion and smart green tips, etc.