HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
As modern families aspire to an eco-friendly lifestyle, HK Electric promises its customers a green and comfortable way of life made possible by the use of electric appliances.
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric has been the power behind Hong Kong for more than 120 years, having established a long and fruitful partnership with the community. While our prime mission is to provide a world-class electricity supply, we focus not only on the results, but also on the way we deliver them.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
We value customer feedback for continuous improvements. If you have any thoughts or opinions from your experience with HK Electric, we are happy to listen.
If you would like to commend our staff on their exceptional services, please tell us by completing the Excellent Service Commendation Form. You may also obtain this form at our Customer Centre in North Point.
At HK Electric, we are committed to giving you the highest quality service. Although we aim to do our best, there are occasions when we might not meet your expectations. If you are unhappy with our service and would like to give us feedback or lodge a complaint, you can simply give us a call at our Customer Services hotline (852) 2887 3411 or complete the Customer Suggestion & Feedback Form. You may also obtain this form at our Customer Centre in North Point.
We endeavor to address your feedback or complaint at the first point of contact. Where this cannot be achieved, our aim is to resolve the problem within seven working days. Otherwise, we will keep you informed of the progress of our work.
Our Customer Centre organises a monthly "We Meet on Friday" conversation series in which we solicit opinions on specific service areas in a friendly and casual setting.
We routinely conduct "Give-Me-5" customer service surveys at our Customer Centre by asking our customers five questions on specific service areas.
The Customer Liaison Group (CLG) is an established platform for the Company to engage with our customers, providing valuable inputs to further improve our service. Group members comprise not only customers across our supply territory, but also various stakeholders who will bring different views and suggestions at CLG meetings. To know more about the Customer Liaison Group and its activities, please click here.
“We always work to listen and balance the interests of different stakeholders. In particular, we endeavour to strike a balance between the interests of our valuable customers and shareholders. We listen to customers carefully through different channels, ranging from day-to-day contact to large-scale seminars and public events as well as intensive discussions through our Customer Liaison Group. The voices of customers are incorporated to improve our services and strategy. Over the years, we have dedicated to providing value-for-money services to customers by delivering a safe, reliable, affordable and environmentally friendly electricity supply to them whilst offering investors a rate of return that encourages them to invest in our electricity supply infrastructure in the long term.”