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Customer Feedback & Engagement

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Customer Feedback & Engagement

We value customer feedback for continuous improvements. If you have any thoughts or opinions from your experience with HK Electric, we are happy to listen.

Customer Suggestions and Service Commendations

Your valuable feedback and suggestions are the basis for us to formulate our future customer service improvement plans.
Our Customer Centre offers visitors a monthly “We Meet on Friday” conversation series in which we solicit opinions on specific service areas in a friendly and casual setting.

Your valuable feedback and suggestions are the basis for us to formulate our customer service improvement plans.

We carry out regular after-service surveys to monitor the quality of our services and to gather comments for continuous improvements. You are welcome to convey your opinion anytime through the Customer Suggestion & Feedback Form or tell us about exceptional staff performance through the Excellent Service Commendation Form. You may download these forms or obtain them at our Customer Centre in North Point.

We Meet on Friday

Our Customer Centre organises a monthly "We Meet on Friday" conversation series in which we solicit opinions on specific service areas in a friendly and casual setting.

Give-Me-5 Customer Survey

We routinely conduct "Give-Me-5" customer service surveys at our Customer Centre by asking our customers five questions on specific service areas.

Customer Liaison Group

The Customer Liaison Group (CLG) is an established platform for the Company to engage with our customers, providing valuable inputs to further improve our service.

Group members comprise not only customers across our supply territory, but also various stakeholders who will bring different views and suggestions at CLG meetings.

To know more about the Customer Liaison Group and its activities, please click here.