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Customer Centre & Service Hotlines

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Customer Centre & Service Hotlines

A team of professional Customer Services Executives is always ready to respond to your enquiries and to handle your requests. You are welcome to reach us via various channels, e.g. by phone, in person or by electronic means.

Customer Centre

Electricity Accounts Enquiries

Office Hours

Monday to Friday    9:00 AM to 6:00 PM
Closed on Saturdays, Sundays and Public Holidays

For Inspection & Technical Enquiries, please click here.

E-mail Address

cs@hkelectric.com

Telephone

2887 3411*

Facsimile

2510 7667

HK Electric Virtual Assistant - Elsie

Please click "Virtual Assistant" button placed on the right side to chat with Elsie

Address

9/F, Electric Centre, 28 City Garden Road, North Point.
(Near Fortress Hill MTR Station)

Bill payment and cash deposit refund after closure of accounts are no longer processed at Customer Centre. Please click here for other payment methods. To arrange deposit refund upon account closure, please call our Customer Services Executives at 2887 3411 for arranging a crossed cheque made payable to the registered customer.

SMS Enquiry Service

6681 3411

Account-by-Phone Service

2887 3466
(24-hour Automated Telephone Service)

Change of Bill Language

2887 3321
(24-hour Automated Telephone Service)

Postal Address

G.P.O. Box 915, Hong Kong

Customer Centre Location Map

Inspection & Technical Enquiries

Office Hours

Monday to Friday    9:00 AM to 6:00 PM
Closed on Saturdays, Sundays and Public Holidays

Telephone

2887 3455*

Facsimile

2510 7721

Electricity-by-Phone Service

2887 3838
(24-hour Automated Telephone Service)

Address

Customer Centre
9/F, Electric Centre, 28 City Garden Road, North Point.
(Near Fortress Hill MTR Station)

Emergency Reporting

Chinese (24-hour)

2555 4999*

English (24-hour)

2555 4000*

*To ensure data accuracy and service quality, the Company will record the telephone enquiry conversations.

For those calling and sending fax outside Hong Kong, please dial the area code "852".

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