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Customer Centre & Service Hotlines

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Customer Centre & Service Hotlines

A team of professional Customer Services Executives is always ready to respond to your enquiries and to handle your requests. You are welcome to reach us via various channels, e.g. by phone, in person or by electronic means.

Customer Centre

Electricity Accounts Enquiries

Office Hours

Monday to Friday                         9:00 AM to 6:00 PM
Saturday                                         9:00 AM to 1:00 PM
Sunday and Public Holidays      Closed

For Inspection & Technical Enquiries, please click here.

Address

9/F, Electric Centre, 28 City Garden Road, North Point.
(Near Fortress Hill MTR Station)

In response to changing market needs and for better use of resources, bill payment and cash deposit refund after closure of accounts are no longer processed at Customer Centre from 1 April 2019. Please click here for other payment methods. To arrange deposit refund upon account closure, please call our Customer Services Executives at 2887 3411 for arranging a crossed cheque made payable to the registered customer.

Telephone

2887 3411*

SMS Enquiry Service

6681 3411

Account-by-Phone Service

2887 3466
(24-hour Automated Telephone Service)

Change of Bill Language

2887 3321
(24-hour Automated Telephone Service)

Facsimile

2510 7667

E-mail Address

cs@hkelectric.com

Postal Address

G.P.O. Box 915, Hong Kong

Customer Centre Location Map

Inspection & Technical Enquiries

Office Hours

Monday to Friday                                             9:00 AM to 6:00 PM
Saturday, Sunday and Public Holidays        Closed

Address

Customer Centre
9/F, Electric Centre, 28 City Garden Road, North Point.
(Near Fortress Hill MTR Station)

Telephone

2887 3455*

Facsimile

2510 7721

Electricity-by-Phone Service

2887 3838
(24-hour Automated Telephone Service)

Emergency Reporting

2555 4999*

Chinese (24-hour)

2555 4000*

English (24-hour)

*To ensure data accuracy and service quality, the Company will record the telephone enquiry conversations.

For those calling and sending fax outside Hong Kong, please dial the area code "852".

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