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Customer Centre & Service Hotlines

Customer Centre & Service Hotlines

A team of professional Customer Services Representatives is always ready to respond to your enquiries and to handle your requests. You are welcome to reach us via various channels, e.g. by phone, in person or by electronic means.

Customer Centre

Office Hours

Monday to Friday                        9:00 AM to 6:00 PM
Saturday                                       9:00 AM to 1:00 PM
Sunday and Public Holidays       Closed

Address

9/F, Electric Centre, 28 City Garden Road, North Point.
(Near Fortress Hill MTR Station)

Telephone

2887 3411*

SMS Enquiry Service

6681 3411

Account-by-Phone Service

2887 3466
(24-hour Automated Telephone Service)

Change of Bill Language

2887 3321
(24-hour Automated Telephone Service)

Facsimile

2510 7667

E-mail Address

customerservices@hkelectric.com

Postal Address

G.P.O. Box 915, Hong Kong

Customer Centre Location Map

Inspection & Technical Enquiries

2887 3455*

Monday to Friday                        9:00 AM to 6:00 PM
Saturday                                       9:00 AM to 1:00 PM
Sunday and Public Holidays       Closed

2510 7721

Facsimile

2887 3838

Electricity-by-Phone Service
(24-hour Automated Telephone Service)

Emergency Reporting

2555 4999*

Chinese (24-hour)

2555 4000*

English (24-hour)

*To ensure data accuracy and service quality, the Company will record the telephone enquiry conversations.

For those calling and sending fax outside Hong Kong, please dial the area code "852".