HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
As modern families aspire to an eco-friendly lifestyle, HK Electric promises its customers a green and comfortable way of life made possible by the use of electric appliances.
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric has been the power behind Hong Kong for more than 120 years, having established a long and fruitful partnership with the community. While our prime mission is to provide a world-class electricity supply, we focus not only on the results, but also on the way we deliver them.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
HK Electric supplies electricity to Hong Kong Island and Lamma Island. Electricity is first generated at Lamma Power Station and transmitted at very high voltage - 275kV and 132kV to the load centres where it is stepped down in the primary substations to 22kV or 11kV. It is then distributed to customers through the 22kV and 11kV distribution networks to the secondary substations where electricity is further transformed to 380V/220V for customer's utilization.
HK Electric provides with its customers one of the most reliable supply of electricity in the world. We are proud of our record that the electricity supply reliability rating of the Company has been maintained at 99.999% every year since 1997. In order to achieve high reliability, appropriate provisions have been made in the design and operation of the generation, transmission and distribution systems to cope with contingency and to maintain stable electricity supply. The generation, transmission and distribution systems are continuously supervised and controlled remotely at its System Control Centre, which is equipped with state-of-the-art system computers to ensure effective and efficient operation of the power system at anytime.
Although the electricity supply of HK Electric is one of the most reliable in the world, being a public supply system, it is susceptible to external influences, for instance, damage of the underground cable by road excavation, customer installation fault or fault in the interconnected system outside Hong Kong Island. Electrical fault in the transmission and distribution system may also occasionally occur. Therefore, we highly recommend customers to provide back up supply for important services, such as emergency generator and/or uninterruptible power supply, to minimize inconvenience to their business caused by supply interruption and voltage dip.
Voltage dip may occur due to lightning or a fault in the power system. These voltage dips are just of very short duration. Most equipment will be able to "ride over" and operate as usual, but some sensitive equipment, such as computer equipment, will need to have uninterruptible power supply to maintain continuous operation. However, as HK Electric uses underground cable extensively for transmission, voltage dips induced by lightning are far less frequent than other countries/cities which have substantial overhead line installation in the power system.
HK Electric has installed power quality monitoring equipment at strategic locations in the power system. The data are used to trend the power quality of the power system and formulate long term power quality strategy of the Company. In order to maintain power quality and avoid undue interferences onto the power system caused by customer installations, the Company has specified certain technical requirements relating to voltage fluctuation and harmonic distortion that customers must comply with, in order to limit the magnitude of the effect on other customers.
Electricity will be supplied using the Alternating Current (A.C.) system at a frequency of 50 Hertz. The following voltages are available at the discretion of the Company:
(a) Single phase: 220 volts(b) Three phase:
The declared limits of the supply under normal conditions are:
(b) Frequency: 50 Hertz (plus or minus 2%)
Should you want to apply for a new electricity supply, transfer an electricity account or apply for additional load for premises in Hong Kong and Lamma Island, please call us at 2887 3411 during business hours or complete and submit an electronic form on Internet. For detailed guidance on the steps of applying for electricity supply for your new business in Hong Kong, please visit "Electricity Account Processing Guide".
The "Enterprise Advisor" service is available at our Customer Centre, providing our commercial customers and their electrical contractors with advice on application for new or additional supply, energy efficiency and safety, power quality issues and account matters, all under one roof.
The Company's commitment on serving the community extends beyond the supply of electricity. It also includes our dedication in providing caring and helpful services based on the published service standards on various aspects of its operation. Technical advisory service is also available for the application and connection of new supplies, power quality, and any other pertinent matters relating to the supply of electricity. For further enquiries, please contact:
Customer Services Executives
Inspection & Technical Enquiries
For those calling and sending fax outside Hong Kong, please dial the area code "852".
Regarding the services provided by the "One Stop Centre" under the administration of the Efficiency Unit of The Government of the Hong Kong Special Administrative Region, please visit the HKSAR Government's website.