Home > Customer Services > Billing, Payment & Electricity Tariffs >

Settling Electricity Charges via 'AlipayHK'

跳到內容

Settling Electricity Charges via 'AlipayHK'

Alipay APP QR Code

Customers can now enjoy the convenience of viewing their bill balance and settling the charges via 'AlipayHK'.

To help customers better manage their bills, AlipayHK will generate a monthly payment reminder for HK Electric customers who successfully register with AlipayHK. Simply by clicking the reminder will direct customers to view the bill balance on HK Electric website, giving them the convenience to make prompt payment.

(To understand more about "How to Top-up" or "Link with your credit card(s) with AlipayHK")

AlipayHK Bill Payment Coupons and Welcome Offer

From now until 15 September 2019, customers who have never made any utilities bill payment via AlipayHK App can redeem $10 "Utilities Bill Payment Reward" for settling our electricity bills. An extra $10 "Electricity Bill Auto Debit Payment Coupon" can be redeemed for first time activation of auto-debit payment service. Besides, new AlipayHK users can also receive a welcome offer of $50 in the form of five $10 coupons where one coupon will be deducted automatically for each electricity bill payment, making a total reward of $70!

The promotion is offered by AlipayHK and subjected to relevant terms and conditions. For more details, please refer to the promotion materials on AlipayHK App.

How to pay the bill using 'AlipayHK'?

Customers are required to download the 'AlipayHK' App. Please follow the instructions to login AlipayHK or to register an AlipayHK account.

Link up HK Electric account

(1) Login AlipayHK, tap "Bill payment" on the main screen.
(2) Tap "Utilities" from the "Merchants"; then select "HK Electric". Enter the electricity account number and the name of registered user, tap "Next" to proceed.

(1) Login AlipayHK, tap "Bill payment" on the main screen. (2) Tap "Utilities" form the "Merchants"; then select "HK Electric". Enter the account number and name of registered user, tap "Next" to proceed.


View Bill Balance and Pay Bill

(3) Once the electricity account is linked, customers can check the latest electricity bill status from AlipayHK. If the bill status shows "New bill", tap "Pay Now" to view the bill balance and pay the bill.
(4) Tap "Pay Now" to pay the bill balance either by a linked credit card or the balance in your e-wallet.
(5) The selected payment method and the payment amount are shown on the payment details page. Tap "Pay Now" to proceed.

(3) Once the electricity account is linked, customers can check the latest electricity bill status from AlipayHK. If the bill status shows "New bill", tap "Pay Now" to view the bill balance and pay the bill. (4) Tap "Pay Now" to pay the bill balance either by a linked credit card or the balance in your e-wallet. (5) The selected payment method and the payment amount are shown on the payment details page. Tap "Pay Now" to proceed.


(6) Enter the payment password to complete the payment process.
(7) If the payment is successful, tap "Completed" to proceed.
(8) Payment is completed.

(6) Enter the payment password to complete the payment process. (7) If the payment is successful, tap "Completed" to proceed. (8) Payment is completed.


Check Payment Record

(9) Login AlipayHK, tap "Bill payment" on the main screen. Tap "Payment record" at the bottom of the page to check the payment record to the electricity account.

(9) Login AlipayHK, tap "Bill payment" on the main screen. Tap "Payment record" at the bottom of the page to check the payment record to the electricity account.

Auto Debit


Auto Debit Authorization

(1) Once the electricity account is linked, tap "Enable Auto Debit"; or return to "My Bills" and proceed to "Activate Auto Debit" under the "Billing settings".

(1) Once the electricity account is linked, tap "Enable Auto Debit"; or return to "My Bills" and proceed to "Activate Auto Debit" under the "Billing settings".


(2) Activate the auto debit authorization by selecting the default payment method and setting the transaction limit. Tap "Confirm" and enter the payment password to proceed.
(3) Once the auto debit authorization is completed, a confirmation page will be displayed.

(2) Activate the auto debit authorization by selecting the default payment method and setting the transaction limit. Tap "Confirm" and enter the payment password to proceed. (3) Once the auto debit authorization is completed, a confirmation page will be displayed.

(4) The bill status will display "Auto Debit Activated". The billing amount will be debited automatically via AlipayHK on the Autopay Due Date as indicated on the electricity bill. Customers will also receive a SMS notification after the amount is debited.

(4) The bill status will display "Auto Debit Activated". The billing amount will be debited automatically via AlipayHK on the Autopay Due Date as indicated on the electricity bill. Customers will also receive a SMS notification after the amount is debited.

Single Payment

(1) Login AlipayHK, tap "Bill payment" on the main screen.
(2) Tap "Utilities" from the "Merchants"; then select "HK Electric". Enter the electricity account number and the name of registered user, tap "Next" to proceed.

(1) Login AlipayHK, tap "Bill payment" on the main screen. (2) Tap "Utilities" from the "Merchants"; then select "HK Electric". Enter the account number and name of registered user, tap “Next” to proceed.

(3) Tap "Pay Now" to pay the bill balance either by a linked credit card or the balance in your e-wallet.
(4) The selected payment method and the payment amount are shown on the payment details page. Tap "Pay Now" to proceed.
(5) Payment is completed.

(3) Tap "Pay Now" to pay the bill balance either by a linked credit card or the balance in your e-wallet. (4) The selected payment method and the payment amount are shown on the payment details page. Tap "Pay Now" to proceed. (5) Payment is completed.


For any enquiries in relation to AlipayHK App and its services or offers, please call the AlipayHK customer service hotline at 2245 3201.

​​​​