Home > Customer Services > Billing, Payment & Electricity Tariffs >

Settling Electricity Charges via 'AlipayHK'


Settling Electricity Charges via 'AlipayHK'

Alipay APP QR Code

Customers can now enjoy the convenience of viewing their bill balance and settling the charges via 'AlipayHK'.

(To understand more about "How to Top-up" or "Link with your credit card(s) with AlipayHK")

AlipayHK Welcome Offer

Customers of HK Electric who download AlipayHK App and successfully register AlipayHK during the promotion period until 31 July 2019 will receive a welcome offer of HK$50 in the form of five HK$10 coupons where one coupon will be deducted automatically for each electricity bill payment. To help customers better manage their bills, AlipayHK will generate a monthly payment reminder for HK Electric customers who successfully register with AlipayHK. Simply by clicking the reminder will direct customers to view the bill balance on HK Electric website, giving them the convenience to make prompt payment.

How to pay the bill using 'AlipayHK'?

Customers are required to download the 'AlipayHK' App. Please follow the instructions to login AlipayHK or to register an AlipayHK account.

After logging in an AlipayHK account:

>Step 1: Select the menu for payment. Input the electricity account number and the registered customer's name for linking the electricity account.

>Step 2: You can immediately select the linked electricity accounts to view the bill balance and pay by linked credit cards or e-Wallet.

Please refer to Chinese version for the step-by-step illustrations.

For any enquiries in relation to AlipayHK App and its services or offers, please call the AlipayHK customer service hotline at 2245 3201.