HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
As modern families aspire to an eco-friendly lifestyle, HK Electric promises its customers a green and comfortable way of life made possible by the use of electric appliances.
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric has been the power behind Hong Kong for more than 120 years, having established a long and fruitful partnership with the community. While our prime mission is to provide a world-class electricity supply, we focus not only on the results, but also on the way we deliver them.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
Customers can now enjoy the convenience of viewing their bill balance and settling the charges via 'AlipayHK'.
(To understand more about "How to Top-up" or "Link with your credit card(s) with AlipayHK")
Customers of HK Electric who download AlipayHK App and successfully register AlipayHK during the promotion period until 31 July 2019 will receive a welcome offer of HK$50 in the form of five HK$10 coupons where one coupon will be deducted automatically for each electricity bill payment. To help customers better manage their bills, AlipayHK will generate a monthly payment reminder for HK Electric customers who successfully register with AlipayHK. Simply by clicking the reminder will direct customers to view the bill balance on HK Electric website, giving them the convenience to make prompt payment.
Customers are required to download the 'AlipayHK' App. Please follow the instructions to login AlipayHK or to register an AlipayHK account.
After logging in an AlipayHK account:
>Step 1: Select the menu for payment. Input the electricity account number and the registered customer's name for linking the electricity account.
>Step 2: You can immediately select the linked electricity accounts to view the bill balance and pay by linked credit cards or e-Wallet.
Please refer to Chinese version for the step-by-step illustrations.
For any enquiries in relation to AlipayHK App and its services or offers, please call the AlipayHK customer service hotline at 2245 3201.