HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
Customers with more than five accounts registered under the same account name can choose to receive a consolidated monthly bill statement by registering with our "group billing" service.
Customers who have at least 5 electricity accounts in the same name of the registration.
Application for/ Termination of group billing service or addition/deletion of any individual/group bill account must give at least one month advance notice by filling in the Online Form, or download the Group Billing Service Application Form for completion.
If the registered name of individual account is different from the registered name of the group bill account, the application will only be accepted after the completion of the transfer of account to the registered name of the group bill account.
Group Billing Process
All accounts are billed up to a pre-determined cut-off date, on actual and projected electricity charges.
Projected consumption of individual account is computed from the present reading date to the cut-off billing date on the basis of average daily consumption derived from the previous 2 meter readings. Any difference with the actual readings will then be reconciled in the following bill. Projected charges and actual charges will be stated separately in the group bill. For maximum demand accounts, no projection is made for maximum demand (kVA).
All charges of individual accounts are consolidated in one group bill account. The group bill is the arithmetic sum of the charges of individual accounts and no change is made to the applicable tariff rates.
Minimum charge is still applicable to individual accounts.
An independent account no. will be assigned for each group bill account. A group bill together with the billing details of the group bill will be provided to customer.
Billing details of the group bill are shown in an electronic file or a hard copy and bills for individual accounts will not be issued.
The group bill account must be settled on or before the due date. Payment of account received by the Company after the due date will be subject to a surcharge of 5% of the original amount due.
Electricity supply to all individual accounts will be disconnected if payment is not received by the deadline notified to the customer.
Global Deposit for Group Bill Account
Deposit of individual accounts will be consolidated under the group bill account.
The global deposit will be reviewed from time to time to determine its adequacy.
Compliance with Requirements for HEC Supply Rules
The customer is bound by and shall abide by the requirements of the Company's Supply Rules as may be revised from time to time.
Dispute on Accounts
The total charge of the group bill shall still be settled on the due date as shown on the group bill. Adjustment of account, if any, will be made in the subsequent group bill.
Individual accounts in dispute will be excluded for billing from the next group bill until they are resolved.