How to Pay Bill

We offer a wide variety of payment options:


Eligible customers who switch to using both e-Bill and Autopay during the promotion period until 31 December 2018 will receive a one-off $50 incentive.

Upon successful application for the following autopay services, your monthly bill will be paid automatically by debiting your bank account or credit card account on the eighth working day from the meter reading date.

Via Savings or Current Accounts

  • Customers with savings or current accounts with any bank in Hong Kong can pay bills via autopay. Please complete the Direct Debit Authorisation Form and return the original copy to our Customer Centre
  • Residential customers with savings or current accounts with any designated banks in Hong Kong can simply authorise autopay by calling 2887 3411.
  • The authorisation process takes about three weeks.

Via COMPASS VISA / DBS or Bank of China / Chiyu Bank / Nanyang Commercial Bank Credit Cards (For Residential Customers Only)

Via American Express Card

  • Customers holding American Express Card can settle their electricity bills by autopay via the card accounts. 
  • For registeration, please call American Express Customer Service Hotline according to the telephone no. printed on the back of American Express Card.


New users download and register AlipayHK APP successfully during the promotion period until 30 June 2018 could enjoy a welcome offer of $50 coupons from AlipayHK for paying electricity bills.

You may settle your electricity bill through mobile payment "AlipayHK" app (Chinese version only).

Just 2 simple steps to view the electricity bill balance and settle electricity charges:

  • Step 1: Login "AlipayHK" and select the menu for payment. Input the electricity account number and the registered customer's name for linking the electricity account.
  • Step 2: You can immediately select the linked electricity accounts to view the bill balance and pay by linked credit cards or e-Wallet.

For more details about "AlipayHK", please click here (Chinese version only).


  • PPS user can pay the bill through a touch tone phone by calling 1806031 or 18031 (Merchant Code: 03), by Internet ( or Smartphone App "PPS on Mobile".
  • Simply bring your ATM card to the nearby PPS Registration Terminals to register as a PPS user.
  • For enquiries, please call PPS hotline 2311 9876.

Automatic Teller Machine (ATM)

  • You may settle your bill at the Hongkong Bank / Hang Seng Bank ATMs labelled with 'Bill Payment Service' and JETCO ATM labelled with 'JET PAYMENT'.
  • Upon successful completion of the transaction, a receipt will be issued on the spot for reference and record.

Internet Payment

You may pay your bill on the Internet via the following channels:

  • PPS by Internet ( or Smartphone App "PPS on Mobile" after registering as a PPS user and setting up a PPS Internet Password.
  • online@hsbc ( if you are the registered user of the HSBC's Internet Banking.
  • Hang Seng e-Banking Services ( if you are the registered user of the Hang Seng Personal e-Banking or Hang Seng Business e-Banking.
  • JET Payment ( if you are the registered user of the JETCO member bank's i-Banking service, choose your bank and enjoy online payment service.
  • Electronic Bill Presentment and Payment Service (EBPP) through internet banking account of participating banks. Please contact your bank or visit the website of Hong Kong Interbank Clearing Limited for details
  • Internet banking services provided by other banks in Hong Kong. For details, please check with your banks directly.

In Person

  • Pay in cash, by cheque* or by American Express Card at Customer Centre.
  • Post Offices (except mobile Post Offices) -  Pay in cash or by cheque*.
  • Counter of The Bank of East Asia - Pay in cash or by cheque*.
  • Cheque Deposit Machines at HSBC or Bank of China Hong Kong – Pay by cheque*.  Enter "Account No." and "Cheque Amount".
  • 7-Eleven, Circle K, VanGO Convenience Stores or CRVanguard Superstores/ CRVanguard Shops  - Pay in cash. The maximum amount per transaction is $5,000.  

*Crossed cheque made payable to "The Hongkong Electric Co., Ltd." Please also mark your account number on the back of the cheque.

Cheque by Mail / e-Cheque

  • Mail a cheque* to G. P. O. Box 6600 Hong Kong, together with the lower portion of the bill.
  • Upload an e-Cheque through our e-Cheque Drop Box, and make payable to "The Hongkong Electric Co., Ltd.” (For details on procedure, please enquire your banks directly or read e-Brochure of Hong Kong Monetary Authority.

*Crossed cheque made payable to "The Hongkong Electric Co., Ltd." Please also mark your account number on the back of the cheque.

Related forms can be downloaded here.

For enquiries, please call 2887 3411 during office hours.