To promote an environmentally friendly and low carbon lifestyle, electricity accounts switching to use e-Bill and autopay / Faster-Payment-System (FPS) during the promotion period between 1 May and 31 December 2022 will be rewarded with a one-off $30 incentive for offsetting electricity charges or for donating to one of the designated green groups.
Please refer to the Terms and Conditions for details. For enquiries, please call our promotion hotline at 8102 0123 during office hours.
Setup Direct Debit Authorisation with Bank Accounts or Credit Cards
- For Residential Customers:
- Call us at 2887 3411 to authorise the autopay setup with your savings or current accounts at any designated banks in Hong Kong.
- Complete the Direct Debit Authorisation Form for any savings or current bank accounts in Hong Kong, and return the original copy to our Customer Centre.
- Set up autopay authorization via internet banking service provided by some banks. Please contact your bank for details.
- Complete the autorisation form if you would like to setup the autopay with your DBS/COMPASS VISA/Bank of China/Chiyu Bank/Nanyang Commercial Bank credit cards, and return the original copy to our Customer Centre.
- Call American Express Customer Service Hotline if you are the card holder (the telephone no. is printed on the back of your AE Card).
- For Non-residential Customers:
- Complete the Direct Debit Authorisation Form for any savings or current bank accounts in Hong Kong, and return the original copy to our Customer Centre.
- Call American Express Customer Service Hotline if you are the card holder (the telephone no. is printed on the back of your AE Card).
(The direct debit authorisation process takes about 2-3 weeks to complete. Upon successful authorisation, your monthly bill will be paid automatically by debiting your bank account or credit card account on the eighth working day from the meter reading date.)
Setup auto-debit payment function using AlipayHK
AlipayHK users who has linked up their electricity accounts may setup the auto-debit function for bill payment. The billing amount will be debited automatically when the new bill is ready. For more details about AlipayHK, please click here.
(The auto-debit authorization via AlipayHK will be processed immediately. Upon successful application, your monthly bill will be paid automatically by debiting through your AlipayHK account on the eighth working day from the meter reading date.)