HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
To promote an environmentally friendly and low carbon lifestyle, electricity accounts switching to use e-Bill and autopay / Faster-Payment-System (FPS) during the promotion period between 1 June and 31 December 2021 will be rewarded with a one-off $30 incentive for offsetting electricity charges or for donating to one of the designated green groups.
Please refer to the Terms and Conditions for details. For enquiries, please call our promotion hotline at 8102 0123 during office hours.
Setup Direct Debit Authorisation with Bank Accounts or Credit Cards
(The direct debit authorisation process takes about 2-3 weeks to complete. Upon successful authorisation, your monthly bill will be paid automatically by debiting your bank account or credit card account on the eighth working day from the meter reading date.)
Setup auto-debit payment function using AlipayHK
AlipayHK users who has linked up their electricity accounts may setup the auto-debit function for bill payment. The billing amount will be debited automatically when the new bill is ready. For more details about AlipayHK, please click here.(The auto-debit authorization via AlipayHK will be processed immediately. Upon successful application, your monthly bill will be paid automatically by debiting through your AlipayHK account on the eighth working day from the meter reading date.)
The e-Bill service is available to our Account-On-Line (AOL) users. The Account-On-Line (AOL) service provides you round-the-clock interactive access to your electricity account and offer a variety of services; such as:
Go low carbon with HK Electric by switching to e-bills, and you will help save about 510g of carbon dioxide emission a year as estimated!
Register AOL and switch to e-Bill now to enjoy the full range of service benefits!
Customers can login HK Electric's "Account-On-Line (AOL)" service with the Government "iAM Smart". After initial set-up for "Login with iAM Smart", customers can simply use "iAM Smart" for future login of AOL account, without inputting theAOL username/account number and password. For details, please click here.