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e-Bill and Autopay Promotion

Go low carbon with HK Electric by switching to e-bills, and you will help save about 510g of carbon dioxide emission a year as estimated!

The e-Bill service is available to our Account-On-Line (AOL) users. The Account-On-Line (AOL) service provides you round-the-clock interactive access to your electricity account and offer a variety of services; such as:

  • Check 12-month billing and payment records, and 25-month consumption record
  • View/Download last 12 electricity bills
  • Receive the electricity bills by email (up to 6 email addresses), SMS or fax
  • Manage up to 10 electricity accounts in one AOL account
  • Manage the account – e-receipt subscription, changing bill language and forms of receiving bills, etc.
  • Access information on supply interruptions within the past 24 hours as well as planned shutdowns

Go low carbon with HK Electric by switching to e-bills, and you will help save about 510g of carbon dioxide emission a year as estimated!

Register AOL and switch to e-Bill now to enjoy the full range of service benefits!

e-Bill and Autopay Promotion

To promote an environmentally friendly and low carbon lifestyle, electricity accounts changing to use both e-Bill and autopay services during the promotion period between 1 May and 31 December 2020 will be rewarded with a one-off $50 incentive for offsetting electricity charges or for donating to one of the designated green groups.

Please refer to the Terms and Conditions for details, or call our promotion hotline at 8102 0123 during office hours.

Setup Direct Debit Authorisation with Bank Accounts or Credit Cards

  • For Residential Customers:
    • Call us at 2887 3411 to authorise the autopay setup with your savings or current accounts at any designated banks in Hong Kong.
    • Complete the Direct Debit Authorisation Form for any savings or current bank accounts in Hong Kong, and return the original copy to our Customer Centre.
    • Set up autopay authorization via internet banking service provided by some banks. Please contact your bank for details.
    • Complete the autorisation form if you would like to setup the autopay with your DBS/COMPASS VISA/Bank of China/Chiyu Bank/Nanyang Commercial Bank credit cards, and return the original copy to our Customer Centre.
    • Call American Express Customer Service Hotline if you are the card holder (the telephone no. is printed on the back of your AE Card).
  • For Non-residential Customers:
    • Complete the Direct Debit Authorisation Form for any savings or current bank accounts in Hong Kong, and return the original copy to our Customer Centre.
    • Call American Express Customer Service Hotline if you are the card holder (the telephone no. is printed on the back of your AE Card).

(The direct debit authorisation process takes about 2-3 weeks to complete. Upon successful authorisation, your monthly bill will be paid automatically by debiting your bank account or credit card account on the eighth working day from the meter reading date.)

Setup auto-debit payment function using AlipayHK

AlipayHK users who has linked up their electricity accounts may setup the auto-debit function for bill payment. The billing amount will be debited automatically when the new bill is ready. For more details about AlipayHK, please click here.

(The auto-debit authorization via AlipayHK will be processed immediately. Upon successful application, your monthly bill will be paid automatically by debiting through your AlipayHK account on the eighth working day from the meter reading date.)

Terms and Conditions

  1. The promotion period is from 1 May 2020 to 31 December 2020 (both dates inclusive, also called "Promotion Period").
  2. The promotion offer is exclusive to HK Electric electricity accounts. Each eligible electricity account is entitled to receive a one-off $50 incentive for offsetting electricity charges or donating to one of the designated green groups.
  3. Eligible electricity accounts for the Promotion Offer refers to those accounts which are:
    • switching to e-Bill and autopay during the Promotion Period; or
    • currently using autopay and switching to e-Bill during the Promotion Period; or
    • currently using e-Bill and switching to autopay during the Promotion Period.
  4. The Promotion Offer is only applicable to those electricity accounts which have successfully completed the following procedures (whichever is later) during the Promotion Period:
    • completed all activation and verification processes for receiving e-Bills;
    • the autopay application is approved by the bank or designated credit card issuers; or activated the auto-debit payment function via AlipayHK app.
  5. Upon the above conditions are fulfilled, a $50 incentive will be automatically credited to those eligible electricity accounts who have chosen the one-off $50 incentive for offsetting electricity charges.
  6. Eligible customers can choose to donate the $50 incentive to one of the following green groups via HK Electric:
  7. For electricity accounts which their e-Bill service and/or autopay service are cancelled, or changed to group bills within 24 months of registration, HK Electric reserves the right to debit the one-off $50 awarded incentive.
  8. The following types of electricity accounts will not be eligible to receive the Promotion Offer:
    • accounts already using both e-Bill and autopay services before the Promotion Period; or
    • accounts already received a promotion offer in the e-Bill and autopay promotion held in 2017, 2018 and 2019; or
    • group bill accounts including all individual accounts under those group bills; or
    • unmetered accounts; or
    • developer accounts and all the final accounts under those developer accounts.
  9. Fraud and abuse of a customer will result in disqualification of his/her account from participating in this promotion.
  10. HK Electric employees' electricity accounts are not eligible for this promotion.
  11. HK Electric will not be held liable for any loss in connection with this promotion.
  12. HK Electric reserves the right to change or terminate the above promotional offer(s) (in whole or in part) without prior notice.
  13. In case of any dispute arising out of, or in connection with, this promotion, the decision of HK Electric shall be final.
  14. HK Electric will handle all personal data collected in accordance with its Privacy Policy Statement.

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