Billing, Payment & Electricity Tariffs

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HK Electric Investments

About Us

HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.

Vision, Mission and Core Values Corporate Policies Board of Directors Board Committees Corporate Governance

Code of Conduct Corporate Information Senior Management CK Hutchison Group
Investor Relations

Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.

Notices, Announcements & Circulars Financial Reports Financial Highlights

Investor Services FAQs eSubscription
Media Resources

HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.

Press Releases Videos and Publications HK Electric On-line

Media Contacts eSubscription

Customer Services

Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.

Account-On-Line Service Supply Connection & Services Billing, Payment & Electricity Tariffs Energy Efficiency and Power Quality Concessionary Tariffs & Caring Services Customer Centre & Service Hotlines Business & SME Corner

Smart Power Services Supply Rules, Standards & Policies Contractors Work Corner Customer Feedback & Engagement What's New FAQs
Electric Living

As modern families aspire to an eco-friendly lifestyle, HK Electric promises its customers a green and comfortable way of life made possible by the use of electric appliances.

Eco-Quality Home Eco-City

Electric Vehicles Domestic Appliances
Our Operations

HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.

Electricity Generation Lamma Wind Power Station Solar Power System

Transmission & Distribution Supply Reliability Scheme of Control
Corporate Social Responsibility

HK Electric has been the power behind Hong Kong for more than 120 years, having established a long and fruitful partnership with the community. While our prime mission is to provide a world-class electricity supply, we focus not only on the results, but also on the way we deliver them.

Corporate Social Responsibility Policy Caring for our Environment Caring for our Customers Caring for our Community

Quality Management Health & Safety Management Enhancing Supplier Partnership Sustainability Reports
Our People

HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.

Our People and Values Job Opportunities

Learning & Development Employee Relations and Wellness

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Billing, Payment & Electricity Tariffs

New users download and register AlipayHK APP successfully during the promotion period until 30 September 2018 could enjoy a welcome offer of $50 coupons from AlipayHK for paying electricity bills.

e-Bill and Autopay Promotion

e-Cheque Drop Box

In this section, you can find useful information about billing, payment and electricity tariff. Please click the links below for details:

E-Billing
e-Bill and Autopay Promotion
Electronic Bill Presentment and Payment Service (EBPP)
Group Billing Service
Bill of Small Outstanding Amount
Illustration of Bill Information
How to Pay Bill
FAQs on Electricity Consumption
Tariff Table
Government Subsidy Scheme

"Super Saver Discount"

To encourage energy saving, we have "Super Saver Discount" for residential customers with consumption not more than 100 units in a month. For details, please refer to 'Residential Tariff'.