Customer Services

Customer Services

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Customer Services

Customer Services

Serving Our Customers with Excellence


Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of more than 99.999% since 1997 and all our service standards are achieved or even surpassed every year.

We serve our customers with sincerity and integrity as we strive to provide services that not only meet but exceed customer expectations. A wide range of convenient services regarding electricity accounts and bill payments are available.

We provide tailor-made services to those with special needs and offer special support for new business start-ups. In addition, we assist our customers in energy saving by providing tools and information on the smart use of electricity.