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Caring for our Customers

Caring for our Customers

We are dedicated to providing our valued customers with caring, convenient and high quality services.

We are dedicated to providing our valued customers with caring, convenient and high quality services.

As a customer-focused and service-oriented company, HK Electric is dedicated to providing our valued customers with caring, convenient and high quality services.

We have in place a Customer Services Policy, with service targets set to cover all major service areas. Achievements of the service targets are published and reviewed every year for continuous improvements.

HK Electric strives to cater to the needs of customers. We provide dedicated counters and facilities, as well as services and concessionary tariffs for customers with special needs.

To learn more about our services, please click here or download our Customer Service Standards Brochure.