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Contact Us

Telephone/Facsimile

Email

Address

Emergency Reporting

24-hour Hotline: 2555 4000*

SMS Enquiry: 6681 3411

mail@hkelectric.com

Hongkong Electric Centre, 44 Kennedy Road, Hong Kong

Customer Services

Hotline: 2887 3411*

Facsimile: 2510 7667

SMS Enquiry: 6681 3411
Virtual Assistant: Elsie

cs@hkelectric.com

9/F, Electric Centre, 28 City Garden Road, North Point, Hong Kong

In response to the latest developments in the COVID19 pandemic situation, and to minimise the risk of the virus spreading in the community, the Customer Centre (Electric Centre, North Point) is temporarily closed effective 29 July (Wednesday) until further notice. For assistance, please call our service hotline at 2887 3411 during office hours.

Media Enquiries

Telephone: 2555 4000*

Facsimile: 2521 1580

media@hkelectric.com

Public Affairs Departments, Hongkong Electric Centre, 44 Kennedy Road, Hong Kong

Smart Power Services

Hotline: 2843 3228

Building Fund: SPBF@hkelectric.com

Care Fund: SPCF@hkelectric.com

Energy Audit: SPEA@hkelectric.com

Loan Fund: SPLF@hkelectric.com

Feed-in Tariff: RE@hkelectric.com

RE Certificates: REC@hkelectric.com

Hongkong Electric Centre, 44 Kennedy Road, Hong Kong

Electric Vehicles

Telephone: 2510 2701

ev@hkelectric.com

Hongkong Electric Centre, 44 Kennedy Road, Hong Kong

Data Centres

Telephone: 3143 3990

datacentre@hkelectric.com

Hongkong Electric Centre, 44 Kennedy Road, Hong Kong

Smart Commercial Kitchen

Telephone: 2843 3669

SPS@hkelectric.com

11/F, Electric Centre, 28 City Garden Road, North Point, Hong Kong

Supplier / Contractor Registration

Telephone: 3143 3923

rtr@hkelectric.com

9/F, Hongkong Electric Centre, 44 Kennedy Road, Hong Kong
Attn: General Manager 
          (Group Commercial)

HK Electric Investments Limited

Telephone: 2843 3111

Facsimile: 2810 0506

mail@hkei.hk

Hongkong Electric Centre, 44 Kennedy Road, Hong Kong

The Hongkong Electric Company, Limited

Telephone: 2843 3111

Facsimile: 2810 0506

mail@hkelectric.com

Hongkong Electric Centre, 44 Kennedy Road, Hong Kong

Emergency Reporting

24-hour Hotline:

2555 4000 *

SMS Enquiry:

6681 3411

Email:

mail@hkelectric.com

Address:

Hongkong Electric Centre, 44 Kennedy Road, Hong Kong

Customer Services

Hotline:

2887 3411 *

Facsimile:

2510 7667

SMS Enquiry:

6681 3411

Email:

cs@hkelectric.com

Address:

9/F, Electric Centre, 28 City Garden Road, North Point, Hong Kong

Virtual Assistant:

Elsie

Media Enquires

Telephone:

2555 4000 *

Facsimile:

2521 1580

Email:

media@hkelectric.com

Address:

Hongkong Electric Centre,
44 Kennedy Road,
Hong Kong

Smart Power Services

Hotline:

2843 3228

Email:

Smart Power Services:

SPS@hkelectric.com

Building Fund:

SPBF@hkelectric.com

Care Fund:

SPCF@hkelectric.com

Energy Audit:

SPEA@hkelectric.com

Loan Fund:

SPLF@hkelectric.com

Feed-in Tariff:

RE@hkelectric.com

RE Certificates:

REC@hkelectric.com

Address:

Hongkong Electric Centre,
44 Kennedy Road,
Hong Kong

Electric Vehicles

Telephone:

2510 2701

Email:

ev@hkelectric.com

Address:

Hongkong Electric Centre,

44 Kennedy Road,

Hong Kong

Data Centres

Telephone:

3143 3990 

Email:

datacentre@hkelectric.com

Address:

Hongkong Electric Centre,

44 Kennedy Road,

Hong Kong

Smart Commercial Kitchen

Telephone:

2843 3669

Email:

SPS@hkelectric.com

Address:

11/F, Electric Centre,
28 City Garden Road, North Point, Hong Kong

Supplier / Contractor Registration

Telephone:

3143 3923

Email:

rtr@hkelectric.com

Address:

9/F, Hongkong Electric Centre,
44 Kennedy Road, Hong Kong

Attn: General Manager (Group Commercial)

HK Electric Investments Limited

Telephone:

2843 3111

Facsimile:

2810 0506

Email:

mail@hkei.hk

Address:

Hongkong Electric Centre,
44 Kennedy Road,
Hong Kong

The Hongkong Electric Company, Limited

Telephone:

2843 3111

Facsimile:

2810 0506

Email:

mail@hkelectric.com

Address:

Hongkong Electric Centre,
44 Kennedy Road,
Hong Kong

* To ensure data accuracy and service quality, the Company will record the telephone enquiries.

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