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Customer Services Policy

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Customer Services Policy

Customer Services Policy

We are committed to excellent customer services.

We aim to exceed customers' expectations and achieve total customer satisfaction by continually improving our services.

To accomplish this, we will strive to be customer-focused, service-oriented and caring in the way we serve our customers.

In addition, we will:

S

erve our customers with sincerity, courtesy and integrity;

E

arn the trust of our customers by being professional and reliable;

R

espond promptly to customers' requests;

V

alue and respect customers' views and suggestions;

I

mprove services and engage stakeholders in our continuous pursuit of excellence;

C

are for the community and provide customised services;

E

stablish and deliver service pledges;

S

atisfy customers' needs and align our business processes with best practices.