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Complaints Handling Policy

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Complaints Handling Policy

Complaints Handling Policy

HK Electric is committed to increasing customers' and other stakeholders' satisfaction through continuous improvement.

We aim to build trust with our stakeholders and establish strong and long-term relationships with them. 

To accomplish this, we will listen to stakeholders' concerns carefully, take any complaints against our operations seriously and will:

I

nvestigate into the root cause(s) of the problem and embrace the value of complaints for operational improvement;

M

aintain diversified communication channels and listen with sincerity;

P

rocess complaints in an objective and considerate manner;

R

espect and appreciate different views with empathy;

O

ffer a satisfactory and practical resolution within a specified time frame;

V

ow to take corrective action promptly; and

E

xplore new methods to prevent problem recurrence in our continuous effort to enhance operational efficiency and effectiveness.

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