Special Facilities at Customer Centre
Special Facilities for Disabled CustomersFor disabled customers, special facilities for access and an Express Counter are tailored for them at the Customer Centre.
Teleloop SystemFor the convenience of the hearing-impaired customers to communicate with our frontline staff, a teleloop system has been set up at the counter at our Customer Centre. The teleloop system enables hearing-impaired customers with a hearing-aid device to talk and listen to the Customer Services Representative without being disturbed by the noise from the surroundings.
Automated External Defibrillator
The Automated External Defibrillator (AED) is used to administer electric shocks to patients suffering from cardiac arrest and will improve our ability to respond to customer who require medical attention. The AED is now located at the North Point Customer Centre and will be operated by our trained and qualified staffs.